Insurance Benefits Consultant

1 week ago

Mountain Top, United States OneSource Staffing Solutions Full time
Job DescriptionJob Description

OneSource Staffing is currently hiring an individual for our Benefits Department located on site in Mountain Top, PA. 

If you possess customer care leading with professionalism, accuracy, and a positive attitude apply today These qualities are crucial to our success in delivering outstanding service to our clients.

Benefits Representative

We are seeking a dedicated and enthusiastic Insurance Benefits Consultant to join our dynamic team at the leading benefits brokerage firm in NEPA. As a key member of our team, you will play a pivotal role with customer/client facing services. You will ensuring the smooth operation of health insurance enrollment, managing Summary Plan Documents (SPDs), facilitating renewals, and providing exceptional support to clients and their employees. Your ability to handle inquiries with professionalism, accuracy, and a positive attitude is crucial to our success in delivering outstanding service to our clients.

Salary: starting at 40k 

Benefits: health, dental, vision, 401k, PTO & more

Schedule : Mon- Friday day shift

 

Responsibilities:

Customer/Client facing services. Servicing clients and accounts, building business, handling the renewal processes, going to open enrollment meetings and are comfortable communicating between the carriers and the groups. 

  1. Enrollment Assistance:
  • Assist clients and their employees in navigating the health insurance enrollment process and attending open enrollment meetings.
  • Provide comprehensive information about available health insurance plans, coverage options, and enrollment deadlines.
  • Guide clients through online enrollment platforms and address any technical issues they encounter.
  • Collaborate with insurance carriers to troubleshoot enrollment discrepancies and ensure timely resolution.
  1. Timely and Positive Customer Interaction:
  • Respond to client inquiries, concerns, and requests via various communication channels (phone, email, chat) in a timely and efficient manner.
  • Handle customer interactions with empathy, patience, and a positive demeanor, ensuring a high level of customer satisfaction.
  • Address and resolve customer complaints and issues professionally, escalating matters as necessary.
  1. Summary Plan Documents (SPDs):
  • Educate clients and employees about SPDs, explaining coverage details, limitations, and exclusions.
  • Distribute and explain SPDs to clients as required by law and ensure compliance with regulations.
  • Address any queries related to SPDs, clarifying information and resolving concerns promptly.
  1. Renewal Management:
  • Coordinate the renewal process for existing health insurance plans, working closely with clients and insurance carriers.
  • Provide detailed renewal information, including changes in coverage, premiums, and renewal timelines.
  • Proactively communicate renewal options to clients, helping them make informed decisions based on their needs.

Qualifications:

  • High school diploma or equivalent; bachelor's degree in a related field preferred.
  • Have or are willing to obtain insurance license.
  • Bilingual English and Spanish.
  • Previous experience in customer service, ideally within the health insurance industry or insurance industry.
  • Strong understanding of health insurance plans, coverage types, and related terminologies.
  • Excellent communication skills, both written and verbal, with the ability to explain complex concepts in a clear and concise manner.
  • Proficiency in using customer relationship management (CRM) software and Microsoft Office Suite.
  • Exceptional problem-solving skills and the ability to adapt to changing situations and client needs.
  • Empathetic and patient approach when dealing with customer inquiries and concerns.
  • Ability to work collaboratively within a team environment and independently with minimal supervision.
  • Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.
  • Positive and upbeat attitude even in challenging situations, fostering a positive customer experience.

Application Process: If you are passionate about delivering exceptional customer service, possess a solid understanding of health insurance or have a strong desire to learn, and thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are a great fit for this position by applying to this post or  via email to: etraina@onesourcestaffing.com. We look forward to reviewing your application and potentially welcoming you to our team of dedicated professionals.

 

Erin Traina

Executive Recruiter/ Marketing Relations

570-391-4041

 

 #BOTH

 

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