Field Server Technician
2 weeks ago
The Field Engineer 3 performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and servers at customer sites, and/or depot locations. This is a journeyman position for the typical desk side support technician. Is directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. Applies personal knowledge to resolve product support issues that could not be addressed by service desk. Assignments will range in complexity from troubleshooting and repair, to more difficult device repair, including reloading and re-imaging of PC’s/laptops, and installing and optimizing HW/SW networking products., servers and storage.
Key Responsibilities
Provides support for software, hardware and networking support for desktops, laptops and servers
Provides maintenance and support on legacy products
May Provides Support for Enterprise Products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanor and dress.
Insures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Key Qualifications
High school degree required
1 to 3 years hands on technical experience
Troubleshooting software and hardware problems
Knowledgeable in Enterprise Servers Hardware and possess advanced PC support capability.
Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals knowledge of client specific internal procedures and service delivery requirements
Excellent analytical and client communication skills
Client and/or governmental clearance may be required
A valid drivers license and criminal background verification will be required
Must have access to a reliable vehicle
MUST HAVES:
-Live in Dallas Texas
-Enterprise Server Hardware Experience
- Storage/Breakfix Experience
-Must have access to a reliable vehicle
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