Plumbing Dispatcher

Job DescriptionJob DescriptionSummary

The service dispatcher is accountable for planning and dispatching for the technicians in the most efficient, customer focused manner to ensure we exceed our customers’ expectations as well as meet Reliable’ s operational and growth goals. Answering emails, from technicians, other departments and within the department in a timely manner. Communicating daily within the team and with the Dispatch manager.

Shifting daily and throughout the day to support all service area field team members. Scheduling quotes/return visits, adjusting routes, rescheduling customers, monitoring the board for same day and next day availability. Adjusting all booking platforms as needed.

Real time invoicing for field team members. This includes verifying correct coding, making corrections, collecting payments as needed and daily invoicing checks to ensure all calls were invoiced timely and completed for the day.

This position will work 40 hours per week with the need to have flexibility for working evenings and weekends on a rotating schedule.

Essential Functions

· Plans routes to minimize drive times and ensure best resources are assigned to the right calls

· Dispatches work and modify/optimize schedules throughout the day

· Liaison for the HVAC technicians/Plumbers/Electricians in the field for the CSRs, admin, and managers on the overall operations of the field team members

· Promote and support the HVAC/Plumbing/Electrical growth plans by promoting all HVAC maintenance agreements, generator rentals and RENTAL offerings

· Schedule engine updates for both the dashboard availability and dispatches

· Create/Edit Invoices as well as analyze and review Invoices for customers/field technicians

· Assists field team members on all items needed: accepting jobs, complaints, scheduling of jobs, days requested off, housekeeping and equipment issues, etc.

· Provides ongoing support by frequently communicating with internal and external departments, vendors and or contractors

· Coordinates transfer of equipment/material/and other supplies from office/warehouse to field operatives/field team members

· Works with managers to resolve NPS concerns

· Works directly with Independent Contractors who partner with the Company to provide services

o Dispatches job/setting routes and sends information via Service Titan

o Provides real time assistance for contractors for verification and customer concerns

· Manages direct communication with customers

· Other duties as assigned

Qualifications

· High School Diploma or GED required.

· Excellent organization and administrative skills are a must.

· Must have 2-3 years’ experience dispatching field personnel with a service-related industry.

· Experience with team coordination and/or project management is helpful.

· Ability to work in an environment with frequent interruptions.

· Geographical knowledge of service area or map reading skills

· Ability to multi- task and handle busy, dynamic environments.

· Strong computer skills and ability to use Excel and Word products.

· Excellent data analysis and analytical skills

· Strong customer service skillset

· Can do, solution-oriented attitude.

· Must be driven to succeed and dependable.

EEO/AA Employer/Vet/Disabled.

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Company DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.\r
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Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.\r
\r
Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.

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