Customer Service Representative

3 weeks ago


Louisville, United States TEKsystems Full time
Job DescriptionJob Description

Description:

Candidates for this class will train on first shift (8:45-5 for 2 weeks) and then move to 2nd shift (11:30-8pm M-F) Contractors can not miss any time off during the first 2 weeks or will most likely be termed. The Customer Experience Agent renders extraordinary customer service and is responsible for providing account details, articulating product information, and promoting programs to tax professionals and their clients. Essential Job Functions: • Excellent communications skills • Ability to quickly navigate through system applications to obtain and provide accurate account information • Answer all incoming calls in 30 seconds or less • Answer 50 or more inbound calls daily • Perform outbound call campaigns to existing customers • Complete customer request forms • Document each incoming and outbound call for trend analysis • Manage multiple customer interactions while maintaining accuracy • Work well in busy environment • Maintain overall call volume and service levels at 90% or above • Maintain a monthly Quality Call Monitor average of 90% or above • Perform other duties as assigned Job Qualifications: • High school diploma or GED is required • Proven experience in a call center environment • Experience in a financial or banking environment is preferred • Computer and data entry skills required • Proficient verbal and written skills required • Proficiency in Excel spreadsheets a plus • Prior experience using chat or email as customer response channel a plus • Bilingual is desired

Skills:

Customer service, Customer support, Call center, Customer service oriented, Customer service call center, chat support, tax

Top Skills Details:

Customer service,Customer support,Call center,Customer service oriented,Customer service call center

Additional Skills & Qualifications:

2 years of customer service experience (Call center preferred) Administrative experience (Chat box/ email correspondence)

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Louisville, United States Wieland Rolled Products North America Full time

    Customer Service Representative Responsibilities:Service customer accounts, focusing on customer needs, transactional accuracy, proactive communication, and contractual business relationships. All efforts intended to provide highest level of service Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service


  • Louisville, United States University of Louisville Physicians Full time

    The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Rep Customer Service Representative, Customer Service, Customer Experience, Representative, Retail, Healthcare,...


  • Louisville, United States Kelly Services, Inc. Full time

    At Kelly, were passionate about helping you find a job that works for you. How about this one? Were seeking a Customer Service Representative to work at a premier client in Louisville, KY. With us, its all about finding the job thats just right. Customer Service Representative, Customer Service, Representative, Healthcare, Staffing, Retail, Patient


  • Louisville, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: 8852507C288B441EB8B4FD57F71DD404 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...


  • Louisville, United States Local Firm - Hiring Now Full time

    Are you interested in customer service, marketing, sales, and business related fields? Are you looking to gain transferable skills? Are you sick of being stuck behind a screen and wanting a more interactive career? If your answer is yes to any and all of the above then we might have exactly what you are looking for. At Advanced Innovations , we are...


  • Louisville, United States QC Holdings, Inc.LendNation Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!This position will work at Store 0331 located at 2101 Hikes LN Louisville, KY 40218.The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with...


  • Louisville, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is seeking a dynamic Customer Service Representative and Order Entry professional! The Customer Service Representative is a crucial role and you will ensure that all inquiries and orders are handled promptly and professionally. This is a contract to permanent opportunity. The hours are Monday - Friday, 8 AM - 5 PM...


  • Louisville, Kentucky, United States Clay Robinson - State Farm Agent Full time

    Job DescriptionAt Clay Robinson - State Farm Agent, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional service, and promoting State Farm...


  • Louisville, Kentucky, United States Actalent Full time

    Job Title: Customer Service RepresentativeJob DescriptionWe are seeking a skilled Customer Service Representative to join our team at Actalent. As a Customer Service Representative, you will be responsible for providing exceptional service to patients and healthcare providers while meeting or exceeding service level goals.Key Responsibilities:Answer calls,...


  • Louisville, Kentucky, United States Big I Kentucky Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Big I Kentucky. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, answering their inquiries, and resolving any issues that may...


  • Louisville, United States Ajilon Full time

    Ajilon - JobID: B52F4C6A-9371-4F5A-90A2-A11EE850CF06 [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...


  • Louisville, United States XPO Full time

    What you’ll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekends Preferred qualifications:Transportation experienceExcellent...


  • Louisville, United States FastSigns Full time

    Benefits: Bonus based on performance Paid time off Profit sharing Training & development FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial...


  • Louisville, Kentucky, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer...


  • Louisville, Kentucky, United States Generation Tux Full time

    We are seeking a skilled Customer Service Representative to join our team at Generation Tux. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences on the phone, via email, and through social media platforms. Your primary goal will be to ensure that our customers receive the highest level of service and...


  • Louisville, United States U-Haul Full time

    Location: 10330 Morat Ave, Lyndon, Kentucky 40223 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Louisville, United States U-Haul Full time

    Location: 4612 Preston Hwy, Louisville, Kentucky 40213 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...


  • Louisville, United States Z Salon Full time

    Looking for full and part time customer service specialists who wish to join a highly motivated and skilled team.. Z Salon & Spa Customer Service Representative multi-tasks from customer facing duties, to our call center and problem solving. Our training program walks you through every step of the process. We offer flexible schedule options. Entry level pay...


  • Louisville, Kentucky, United States Sam Wheeler - State Farm Agent Full time

    Job OpportunityJoin Sam Wheeler State Farm Agency as a Customer Relations Representative and take the first step towards a rewarding career in insurance sales. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and promoting the growth of our...


  • Louisville, United States LHH Full time

    Customer Service Representative Louisville, KY (Contract position) If you have a passion for helping patients navigate their healthcare needs and enjoy working in a supportive call center environment, apply today! LHH Recruitment Solutions is seeking Call Center Representatives to join a Re-Enrollment Project and assist patients and healthcare providers...