Configuration Technician

100% On-site

6 Month Contract

Description:

We need 1 person to join the configuration center to help with their clients' IT needs whether that is unboxing equipment, imaging laptops/pcs, packaging equipment to be shipped to the client, troubleshooting hardware, or more. This is on site M-F, first shift and will involve a good amount of standing, carrying, and hands-on IT work. There could be some potential local travel to a client site to drop off or pick up hardware. If this person is asked to travel to a client site, they will be reimbursed mileage.

The Configuration Technician is responsible for performing the pre-configuration of equipment prior to shipment to customers. The pre-configuration is to be performed in a quality and consistent manner in accordance with documented instructions. Equipment pre-configuration shall also be validated to ensure the proper functioning of the equipment prior to shipment.

Responsibilities:

• Follow specific written work instructions to efficiently provision and configure IT devices and otherwise prepare for device deployment based on customer requirements.

• Basic kitting of equipment based on customer requirements.

• Unbox, re-box and process equipment for shipping.

• Clean, test, and inspect IT devices.

• Escalate technical or other issues to your immediate supervisor.

• Participate in internal departmental and project meetings.

• Offer suggestions on improving processes and efficiencies.

• Other duties as assigned.

Key Outcomes of the Position:

• The Configuration Center Technician Associate will consistently follow documented processes to maintain a high degree of quality in work product and customer satisfaction. All assigned work must be completed in a timely and cost efficient manner.

Skills and Attributes Required:

• Excellent interpersonal, organizational, and communication skills.

• Demonstrated ability to manage multiple priorities of low complexity.

• Ability to work independently and to sustain positive relationships with team members, management and customers.

• Team oriented resource that approaches problems collaboratively.

• Aptitude to learn various IT disciplines at a basic level.

• Attention to detail and a strong work ethic required.

Qualifications

This is a hands-on entry-level position that will support team workload. While existing technical certifications are preferred, they are not required. The individual will be expected to pursue the appropriate certifications as detailed by immediate supervisor within the first year of employment.

Physical Requirements:

The Configuration Center Technician Associate position involves lifting (up to 60 lbs.), carrying, standing, bending, transporting IT equipment 50% of the time. The position also involves the occasional use of basic tools (screwdriver), cleaning solutions, tear down and rebuild of IT components. Finally, the ability to type, work from a computer monitor, communication (written and verbal) and read basic work instructions are a requirements.

Skills:

Windows 10, Support, Hardware, Deployment, Troubleshooting, desktop, imaging

Experience Level:

• A High School Diploma or GED, with a minimum of 1 year of experience (preferred) or relevant training that is directly related to the duties and responsibilities specified.

• Valid Driver's License (less than 6 points on license to adhere to insurance requirements).