HOST - VIP (TELEMARKETING - PLAYER DEVELOPMENT)

3 weeks ago

Bristol, United States Hard Rock Hotel & Casino Bristol Full time
Job DescriptionJob Description

Overview

POSITION SUMMARY:

As a member of the Casino Marketing Team, your foremost role will be to manage all aspects of a guest journey while on property, simultaneously coordinating with account development team members on pre-trip and post-trip planning. The VIP Sales Host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity regarding both guest and team interactions.

The ideal candidate for this position will possess inherent guest service skills and a commitment to proactive service and recovery as necessary. Members of the Casino Marketing Team will work to resolve guest issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on the Hard Rock values, while being held accountable for all service opportunities that may arise.


Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position).

  • Executes phone calls daily to help drive a targeted segment of guests to the property. 80% of the role will be phone sales. Team Members will be required to meet call goals set by Management.
  • Proactively greets guests on the casino floor and participates in social events and special promotions when asked by Management.
  • Uses sound judgment and makes decisions in accordance with established comp and expense guidelines. This role will assist with Players Club (Unity) and Promotions when asked by Management.
  • This role will assist the Executive Host Team with tasks such as booking hotel rooms, securing amenities for high-worth guests, confirmation calls and other duties as assigned by Management.
  • Handles difficult guest situations in a calm, professional and prudent manner.
  • Maintains close ties with guests to facilitate loyalty.
  • Anticipates, responds to, and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.
  • Seamless coordination with the Casino Marketing teams (Player Development, Account Development and Inside Sales) as well as team members throughout property (e.g., Cash Cage, Gaming, Food & Beverage, Transportation) to create successful delivery of pre-trip itinerary.
  • Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and cement player loyalty and intent to return by using comp authority or making exceptions.
  • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
  • Identifies ways to increase efficiencies and to improve products or services.
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
  • Keeps track of existing products/services and/or progress on new initiatives.
  • Must be knowledgeable of all events/promotions/etc. on property and in market.
  • Stays up to date with the latest developments in both the local market and industry.
  • Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
  • Gives consistent, polite, timely, and accurate information and service to all guests; taking the initiative to find the answer when unsure.
  • Performs work regularly and adheres to all Virginia Lottery Regulations.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High school diploma or equivalent and previous experience in call center or in a similar position preferred. Must have excellent guest service skills. One or more years’ experience casino/hotel, customer service, host or other account management experience (or comparable experience) preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

  • Must obtain and maintain all licenses and certifications per Federal, State, and Virginia Lottery.
  • Must successfully pass background check.
  • Must successfully pass drug screening.
  • Must be twenty-one (21) years of age.
  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

ABILITY TO:

  • Communicate effectively with guests in English, in a polished and professional manner.
  • Analyze and solve problems efficiently.
  • Use customer point-of-service systems proficiently.
  • Plan trip logistics and take care of guests with strong attention to detail.
  • Ensure end-to-end customer experiences using a systematic and process-oriented mindset.
  • Commitment to routinely go above and beyond in the accomplishment of position.
  • Think independently and make real-time decisions to improve guest experiences and program profitability.
  • Maintain highest level of professionalism and confidentiality.
  • Manage time effectively and perform multiple tasks simultaneously.

  • Host / Hostess

    3 weeks ago

    Bristol, United States Waffle House Full time

    Waffle House - 275 Pinnacle Pkwy - [Restaurant Team Member / Greeter / Weekly Pay / PTO + Medical-Dental-Vision-Life] As a Host/Hostess at Waffle House, your responsibilities will include: Serving as the Customer's first impression; Greeting all incoming customers; Assisting Customers to find a table; Managing the order of waiting Customers; Stocking and...

  • Travel Nurse RN Position

    1 month ago

    Bristol, Tennessee, United States Host Healthcare Full time

    Job Title: Registered Nurse - TelemetryHost Healthcare is seeking a skilled Registered Nurse - Telemetry to join our team for a travel nursing assignment in a reputable healthcare facility.Job Summary:We are looking for a dedicated and compassionate Registered Nurse - Telemetry to provide high-quality patient care in a dynamic and fast-paced environment. As...

  • Restaurant Host

    4 weeks ago

    Bristol, Tennessee, United States Waffle House Full time

    Waffle House Server Job DescriptionAs a Server/Wait Staff at Waffle House, your responsibilities will include:Taking orders and delivering hot food to customersAnswering phones and responding to customer inquiriesCleaning and maintaining a clean and safe environmentAdhering to safety rules and regulationsPerforming end of shift dutiesPerks include:Taking...

  • Travel Nurse RN Position

    4 weeks ago

    Bristol, Tennessee, United States Host Healthcare Full time

    Job DetailsHost Healthcare is seeking a travel nurse RN Med Surg for a travel nursing job in a hospital setting.Specialty: Med SurgDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, nightsAs a travel nurse with Host Healthcare, you will have access to premium benefits, including Day 1 medical, 401K matching, travel reimbursements, and...

  • Travel Nurse RN Telemetry Position in Bristol, Tennessee

    4 weeks ago

    Bristol, Virginia, United States Host Healthcare Full time

    Job Title: Travel Nurse RN TelemetryJob Type: Travel NursingLocation: Bristol, TennesseeJob Description:We are seeking a skilled Registered Nurse - Telemetry to join our team at a top-rated hospital in Bristol, Tennessee. As a travel nurse, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and...

  • Restaurant Host

    4 weeks ago

    Bristol, Virginia, United States Perkins & Marie Callender's, LLC Full time

    Perkins Restaurants Job DescriptionAs a Server at Perkins, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests. Key responsibilities include:Key Responsibilities:Greet all guests in a courteous and respectful manner.Take verbal drink and meal orders according to guest preference.Serve...

  • Customer Service Manager

    4 weeks ago

    Bristol, Connecticut, United States Amie Chasse - State Farm Agent Full time

    Job DescriptionAs a Customer Service Manager for Amie Chasse - State Farm Agent, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated and self-starting professional who thrives in a fast-paced environment and is enthusiastic about the role insurance and financial...

  • Sales Representative

    4 weeks ago

    Bristol, Tennessee, United States Wash and Roll Full time

    Job OverviewWash N' Roll is a dynamic company seeking a skilled Sales Representative to join our Tri-Cities region team. As a key member of our sales team, you will play a crucial role in driving business growth by selling memberships and representing our company with a positive and professional image.Key Responsibilities:Sell Unlimited memberships,...

  • Insurance Account Specialist

    1 month ago

    Bristol, Pennsylvania, United States Tom Mclaughlin - State Farm Agent Full time

    Job OverviewAs a successful State Farm Agent, we are seeking a qualified professional to join our winning team as a Products Representative. This role offers an exciting opportunity for a motivated individual to help our business grow through value-based conversations and remarkable customer experiences.Key ResponsibilitiesUtilize a customer-focused,...

  • Faculty Development and Learner Support Officer

    3 months ago

    Bristol, United States NHS England Full time

    Job summary Do you want to join a friendly and dynamic team that supports the delivery of medical and dental education for the healthcare workforce? We're seekinga Faculty Development and Learner Support (FDLS) Officer to provide a broad range of business and administrative support to the medical and dental workforce, training and education (WT&E)...

  • Private Client Relationship Manager

    4 weeks ago

    Bristol, United States Spearhead Staffing Full time

    We are currently looking for Private Client Relationship Manager for a full-time employee position with our client. We have multiple positions in several locations in Connecticut. The ideal candidate will have 6+ years of experience at a previous bank in a similar role.This role will play an integral part in the achievement of sales and service goals across...

  • Media Replay Operator I, REMI

    4 months ago

    BRISTOL, United States ESPN Full time

    The Replay Operator I within REMI Operations works on various media platforms including replay, telestration and all-in-one production systems during live event productions.  Work will be performed in a fast-paced environment for a wide variety of sports and events relying on non-traditional production approaches. The Replay Operator I is responsible for...

  • Media Replay Operator I, REMI

    2 months ago

    Bristol, United States ESPN Full time

    The Replay Operator I within REMI Operations works on various media platforms including replay, telestration and all-in-one production systems during live event productions.  Work will be performed in a fast-paced environment for a wide variety of sports and events relying on non-traditional production approaches. The Replay Operator I is responsible for...

  • Media Replay Operator I, REMI

    5 months ago

    Bristol, United States ESPN Full time

    Job Summary: The Replay Operator I within REMI Operations works on various media platforms including replay, telestration and all-in-one production systems during live event productions. Work will be performed in a fast-paced environment for a wide variety of sports and events relying on non-traditional production approaches. The Replay Operator I is...

  • Media Replay Operator I, REMI

    2 months ago

    BRISTOL, United States ESPN Full time

    The Replay Operator I within REMI Operations works on various media platforms including replay, telestration and all-in-one production systems during live event productions.  Work will be performed in a fast-paced environment for a wide variety of sports and events relying on non-traditional production approaches. The Replay Operator I is responsible for...

  • Industrial Cleaner- Nightshift Permanent- Fluidcare

    2 weeks ago

    Bristol, United States Quaker Houghton Full time

    Quaker Houghton is a global leader present in peoples lives by providing solutions to the main industries in todays economy such as automotive aerospace aluminum & steel. This role is based at the GKN Aerospace facility in Filton an aircraft parts manufacturing site.Full training provided to become a Fluidcare Cleaner you will be an expert in the shop floor...

  • Manufacturing Engineer

    3 weeks ago

    Bristol, United States Satellite Shelters, Inc. | Satellite Industries, Inc. Full time

    Position Overview:At Satellite Suites, we're looking for a motivated Manufacturing Engineer to join our team. In this role, you'll take ownership of designing, developing, and improving our production processes, implementing new manufacturing equipment, and working in a cross functional team to ensure we maintain high standards of safety, quality, and...

  • Manufacturing Process Specialist

    4 weeks ago

    Bristol, Indiana, United States Satellite Shelters, Inc. | Satellite Industries, Inc. Full time

    Job Title: Manufacturing EngineerJob Summary:At Satellite Suites, we're seeking a skilled Manufacturing Engineer to join our team. In this role, you'll be responsible for designing, developing, and improving our production processes, implementing new manufacturing equipment, and collaborating with cross-functional teams to ensure high standards of safety,...

  • Site Supervisor

    4 weeks ago

    Bristol, Virginia, United States BrightSpring Health Services Full time

    Job SummaryResCare Community Living is seeking a Site Supervisor - Operations Management to join our team. As a Site Supervisor, you will be responsible for managing and developing staff to ensure quality care and support for individuals with developmental disabilities.Key ResponsibilitiesCoach and mentor direct support staff to ensure they have the skills...

  • Licensed Practical Nurse

    6 months ago

    Bristol, United States Dominion Senior Living Full time

    The Dominion Difference! Are you ready to join a dynamic team driven by a shared mission to make a positive impact in the lives of seniors while upholding our faith-based values? At Dominion Senior Living, we're not just offering a job - we're offering an opportunity to be part of something deeply fulfilling. Our innovative culture-first approach ensures...