Workplace Solutions Analyst

7 days ago

Seattle, United States TEKsystems Full time
Job DescriptionJob Description

Top Skills' Details

1. Tanium and Intune experience.
2. Vulnerability Patch Management - need to do this in Tanium and Intune. Will also do this in jamf (can learn jamf).
3. Print Server Experience - will be remotely building print servers and testing. 

Job Description

• 4+ years of experience supporting IT operations in a corporate environment.
• Professional experience and proven problem-solving skills with:
o Hardware (Lenovo, Apple, Android, Windows & Windows Mobile)
o Microsoft Software (AD, Exchange, File & Print Services, Windows OS/Server, Office Suite for PCs and Macs)
o Microsoft O365 communication suite including Microsoft Teams meeting and voice technology
o EndPoint protection solutions (Anti-Virus, OpenDNS Umbrella, etc)
o Adobe Software (Reader, CS/Cloud Suite Applications)
o System Imaging Creation (SCCM/Munki)
o IP Phone Systems and VoIP Services
o Networking Services (wired and wireless network, print, telephony)
o VPN Access and WAN Services
o Enterprise class LAN services
• Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem.
• Experience working with a variety of personal computing form factors (PCs, Macs, tablets), multi-function print/scan/copy/fax devices, wired and wireless local area networks, remote access via VPN, and IP phone systems.
• Customer-service focused with the ability to provide an appropriate sense of urgency for troubleshooting and service delivery regardless of time of day or night.
• Excellent interpersonal skills that inspire and build trust for effective working relationships across the company.
• Ability to read and comprehend technical documents.
• Ability to work independently and as part of a team.
• Have an organized approach to work with attention to detail.
• Be an effective team player; collaborative worker.
• Good, clear and concise written and verbal communication skills; ability to communicate ideas effectively people who possess varying levels of understanding technology.
• Knowledge of IT Operations and ITIL best practices.
• Innovative self-starter – always looking at improving our processes while also displaying a willingness to dive into the details and help wherever necessary.
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication.
• Keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all of the pieces fit together and affect one another.
• Ability to anticipate how a decision made can affect our customers, our partners, our products or other departments’ operations and/or morale; “connecting the dots.”
• Demonstration of innovation and initiative – always looking to improve client services delivery and assist wherever necessary.

Responsibilities
Device Lifecycle Management
Licensing Issuing
Hardware Tracking
Procurement of Hardware
Break/fix - System
Client Patching
Application Updates
Software Packaging
Workplace Software Deployments
EntraID Update personas/role standards
New hire/term scripts
Hardware evaluation and selection
Gold standard image creation/maintenance
Gold standard image updates to ITOne
Service Account creation/management*
Teams/sharepoint back end admin
Security client changes/deployment
New security groups
Legal holds*
New SSO capability/application* (once decision is made)
Decision point for SSO (if able to be done)
O365/exchange administration
Print services
Follow me print administration
Licensing tracking
Printer new hardware procurement maintenance procurement
Filer service administration/client setup
Domain Controllers service adminsitration
AD GPOs

 

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