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Systems Implementation Manager
2 weeks ago
Welcome to TBX® Benefits, where we're dedicated to delivering top-notch benefits solutions to our clients. As a Systems Implementation Manager, you'll play a vital role in ensuring the successful implementation of our products for our valued clients. We're looking for a dynamic individual who can lead a team, collaborate effectively with internal stakeholders, and provide exceptional customer service.
Systems Implementation Manager Key Responsibilities:
- Be the go-to person for the Case Build team, understanding client needs and customizing solutions accordingly.
- Lead weekly meetings to keep track of ongoing projects and address any issues promptly.
- Work closely with QA and client services teams to ensure accurate client testing.
- Mentor and develop team members through regular meetings and performance reviews.
- Organize training sessions to ensure team proficiency in departmental procedures.
- Manage projects using Wrike and Selerix, providing updates on timelines and progress.
- Collaborate with internal stakeholders to gather feedback post implementation for continuous improvement.
- Analyze departmental metrics and provide reports to senior management on team performance.
- Stay informed about industry trends and technological advancements to enhance service delivery.
Systems Implementation Manager Qualifications:
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- 10+ years of experience in project management, client facing, or implementation specialist roles.
- 5-10 years in enterprise service delivery areas like Health and Welfare, Compliance, Finance, or Benefits Administration preferred.
- Proficiency in Selerix, CRM systems, and Microsoft Office Suite.
- Experience with project management tools like Wrike, Asana, or Jira.
- Strong verbal and written communication skills.
- Proven experience in a leadership or managerial role.
If you're ready to take on a rewarding challenge at TBX® Benefits and help us deliver excellence to our clients, we'd love to hear from you. Apply now and be part of our innovative team
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
