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Inside Sales Representative

2 months ago

Homewood, United States Robert Half Full time
Job DescriptionJob Description

We are offering a contract to hire employment opportunity for a Customer Experience Specialist in the Printing/Publishing industry. The role is based in HOMEWOOD, Alabama and will involve managing customer interactions, handling inquiries, and maintaining customer records. The workplace is dynamic and fast-paced, requiring a proficient use of various computer programs and CRM software.


Responsibilities:


• Accurately process customer credit applications related to our services

• Maintain and update customer records in the CRM system

• Handle and resolve customer inquiries promptly and professionally

• Use ADP - Financial Services to monitor customer accounts and take necessary actions

• Assist customers with their needs, providing top-tier service and ensuring their satisfaction

• Manage billing functions efficiently, ensuring all customer records are up to date

• Use Epic Software for managing customer interactions and tracking their activity

• Answer inbound calls, providing quick and comprehensive support to customers

• Utilize Avaya CMS for managing customer interactions effectively

• Carry out benefit functions, ensuring our customers are fully aware of the benefits of our services.

• Proficiency in ADP - Financial Services
• Experience with Avaya CMS
• Able to use various computer programs effectively
• Knowledge of CRM systems
• Familiarity with Epic Software
• Proficiency in About Time software
• Experience in answering inbound calls
• Ability to assist customers effectively and professionally
• Understanding of benefit functions
• Experience with billing functions
• Prior experience in the Printing/Publishing industry is preferred
• Excellent communication and interpersonal skills
• Attention to detail and problem-solving abilities
• Ability to work in a team-oriented environment
• Exceptional customer service skills
• Ability to multitask and prioritize tasks effectively.