Customer Service Representative

4 days ago


Sarasota, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our team in Sarasota, Florida. This role will involve handling a variety of tasks related to customer service, data entry, and call handling.


Responsibilities:


• Provide top-notch customer service by responding to and resolving customer inquiries and complaints.

• Process and handle inbound and outbound calls in a professional and timely manner.

• Accurately enter new accounts and payments into the system.

• Manage and maintain accurate customer records.

• Handle potentially challenging customer interactions, demonstrating patience and professionalism.

• Utilize Microsoft Excel and Word to manage and organize data.

• Schedule appointments as necessary.

• Act as the face of the company, representing the company in a positive manner.

• Ensure all tasks and responsibilities are completed efficiently and effectively.

• Deescalate any tense situations with customers, maintaining a calm and professional demeanor.

• Proficiency in Microsoft Excel and Microsoft Word for data entry and document management
• Experience in a call center environment providing customer service
• Ability to handle both inbound and outbound calls professionally
• Excellent customer service skills, including the ability to resolve customer issues efficiently and effectively
• Experience with email correspondence and managing customer inquiries via email
• Ability to enter customer orders accurately into a computer system
• Comfortable scheduling appointments and managing a complex calendar
• Strong communication skills, both verbal and written
• Capability to work in a fast-paced environment, managing multiple tasks simultaneously
• Willingness to learn and adapt to new technologies and processes
• Demonstrated problem-solving skills and the ability to think critically
• Strong attention to detail and organizational skills
• Previous experience in the waste, refuse, and environmental waste management industry would be advantageous.

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