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Field Support Technician

1 week ago

Wilmington, United States TEKsystems Full time
Job DescriptionJob Description

 

6-12 month contract

Month(s)

 

Onsite in Wilmington N.C. area

Req Description

Looking for people who have experience in: Troubleshooting Experience (O365, connectivity, hardware, printer support, software, etc.) 6 month -12 month long contract. Active directory migration.

Have to have own reliable transportation, fully vaccinated and can commit to the duration of the project.

Description

Hospital is looking to bring on 20 resources to assist with two large projects that must be completed by mid next year (August 2023). The first project will start in October 2022 and go through the end of March 2023 which is the Active Directory Migration where they are responsible for 500 PCs a week and then will convert users.

Then they will scale back resources to support the testing and project readiness work from March through July for their CRCT Project which is Clinical & Revenue Cycle Transformation which is basically the Epic integration. With this project LWS tied to machine not person and everyone will go live at once. This will likely include 7A-5P and then 7P-7A shifts. They have 63 locations to support through these migrations so there will be travel.

15 spots- 7A-5P

5 spots- 7P-7A shifts


They currently do not have a script in place and do not know if the script will work or what issues they may run into so the importance of patience, organization, communication and go getter mentality are extremely important.

 

Job Title

Field Support Technician

 

Top Skills Details

1. Troubleshooting Experience (O365, connectivity, hardware, printer support, software, etc.)
2. Great Communication- these resources will be interacting with medical staff, doctors, nurses, etc. so great communication and personal skills are key. They need to be patient and willing to go out of their way to solve issues and ease stressful situations as this is a huge project.
3. Reliability- they must have reliable transportation as they will be required to travel up to 2 hours to other sites for support

Here are the key competencies noted by hiring manager.

- Proactive on-site rounding to help identify and resolve issues.
- Resolve User account issues (Login and create/modify/reset)
- Resolve fileshares, folders, applications issues
- Attributes
- Security issues
- Permissions issues that changed or did not transfer properly
- Authentication issues
- Troubleshoot all other connectivity issues on the new domain
- Resolve IP Address issues
- WiFi Access issues
- Office 365 (Cloud-based directory service and Single sign-on)
- Adapt and assist with all other issues related to the migration of their Active Directory

 

Worksite Address

Wilmington,North Carolina,United States,28401

 

Additional Information

 

Drug Test Required

true

 

Experience Level

Intermediate Level

 

External Communities Job Description

Our healthcare client is looking for resources to help with two large projects. They are looking for resources that have the following experience: troubleshooting, desktop support, reliable transportation, and can work through technical issues as needed.

 

EVP

Opportunity to support one of our healthcare clients with two large projects as they merge.

 

Work Environment

They are looking for 15 day shift: 7A-5P and 5 night shifts ( we can get creative to stagger 8-12 hour shifts from 5P-7A to provide adequate coverage). With the day shift, we can stagger start/end times to cover as necessary. It will be a 40 hour work week for all shifts.

 

Additional Skills Tags

Installation,Outlook,Helpdesk troubleshooting

 

Additional Skills & Qualifications

The different locations they will be supporting include: Wilmington, Leland, Burgaw, Supply, and Jacksonville, NC with the furthest sites being about 2 hours away from each other.

Business Challenge

Providing support through two large projects so that medical facilities and practices can continue to operate without any downtime through merging.