Technical Service Manager

5 hours ago

Renton, United States Volt Workforce Solution Full time
Job DescriptionJob DescriptionDirect Hire opportunity for a Customer Service Manager located in Renton, WA

 

The Customer Service Manager will lead and develop the customer support team, ensuring timely and effective resolution of customer inquiries, technical assistance, and aftersales services, while continuously improving processes to exceed customer expectations.

 

As a Customer Service Manager you will:

  • Streamline complete Order Process
  • Management of outbound materials (finished goods & spare parts).
  • Order incoming (collection and insertion in the system) for x4 brands
  • Management and relationship with customers for entire order process.
  • Invoice processing and provides input to Planning & Warehouse Dept.
  • Supervising day-to-day operations in the customer service department for all brands.
  • Responding to customer service issues in a timely manner.
  • Management of online orders and coordination with Tech Dep for installs.
  • Creating effective customer service procedures, policies, and standards.
  • Supervising reports on inventories for spare parts and equipment.
  • Management of DEMO machines, tracking of Demo machines and keeping fleet.
  • Responsible for placing orders for restocking of spare parts and inventory.
  • Responsible for ensuring orders are in the system and coordinating with warehouse the shipment.
  • Communicating with customers; front facing customer communication.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Supervision of inbound orders, proper input in systems and logistics of outbound orders.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports.
  • Hiring and training new customer service agents.
 

 

This is a full-time, Direct Hire opportunity.

 

Ideal candidate will have:

  • Excellent data analyzing and review skills
  • Ability to teach and mentor
  • Office 365 professional know how
  • Preferrable SAP knowledge
  • Experience working with Amazon Sales Platforms or Auto quotes preferred.
 

Salary Range: $75,000 - $100,000 per year

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

 

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

 

Benefits: Since this is a Direct Hire role, benefits will be provided by the employer.

 

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) 898-0005.  Please indicate the specifics of the assistance needed.

 

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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