Warranty Clerk

Partners Personnel is seeking a Warranty Clerk for our client in the Columbia, SC area, the right candidate will have previous experience working in the HVAC industry.  This is Monday – Friday 8:00 to 5:00 pm

 Key Responsibilities:

•   Evaluate and process warranty claims in a timely and accurate manner.
•   Provide exceptional customer service to dealers and homeowners, addressing questions  
•   regarding warranty and product registration.
•   Assist customers with using online tools to track warranty claims and product
•   registrations.
•   Review and resolve most non-standard warranty items independently.
•   Refer highly unusual warranty situations to higher management for review and
•   reconciliation.
•   Maintain a working knowledge of HVAC products, parts, and warranty review processes.

 Qualifications:

•   High school diploma or equivalent combination of education and experience.
•   At least 2 years of experience in a warranty or related customer service role.
•   Excellent written and verbal communication skills.
•   Basic understanding of HVAC products and parts.
•   Working knowledge of warranty review processes.
•   Ability to navigate SAP and other relevant software applications.