Customer Service Rep
2 weeks ago
Responsibilities:
• Efficiently handle customer complaints, inquiries, and problems via phone, fax, or email, and ensure customer satisfaction by providing the best possible solutions.
• Actively participate in customer conference calls and occasionally travel to meet customers or visit other facilities.
• Assist outside sales representatives with all aspects of customer accounts, including answering product knowledge questions and processing orders.
• Ensure timely communication of production delays or other concerns to customers and sales teams.
• Accurately enter orders, estimates, and new cash customer details into the JD Edwards system.
• Initiate and follow through with ATPs (Available to Promise) to status 900, determine producing and shipping plants and dates.
• Process return goods authorizations, credit memos, and debit memos to maintain accurate customer records.
• Complete continuous improvement training and take a leadership role in continuous improvement projects.
• Utilize Office, Windows, and other relevant software systems for efficient task execution.
• Assist customers with orders by answering basic product knowledge or installation questions, and following up on production of material if necessary.• Minimum of 2 years of experience in a customer service role.
• Proficiency in 3M products and their applications.
• Experience with accounting software systems is a must.
• Knowledge of ADP - Financial Services is highly desirable.
• Familiarity with ATS - Asynchronous Transfer Mode is essential.
• Experience in using CRM systems for customer management.
• Proficiency in using About Time software.
• Solid understanding of accounting functions.
• Experience in handling billing functions.
• Understanding of budget processes.
• Experience in campaign planning.
• Knowledge of JD Edwards EnterpriseOne is a plus.
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