ASST MANAGER

Overview

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

Responsibilities

This position is responsible for assisting in the management of our VIP Plum Lounge staff, according to established standards. This includes achieving maximum customer service and satisfaction, while achieving financial goals.

ESSENTIAL JOB FUNCTIONS:

• Communicates with management and support staff on daily needs, requirements, and expectations.
• May assist in scheduling, planning, timing and supervision of details for the restaurant outlet, as well as coordinating dining room functions and monitoring costs.
• Ensures accurate record keeping, prepares reviews, and analyzes reports.
• Handles guest issues and promotes positive public/employee relations at all times.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Other duties as assigned.

Qualifications

• Three (3) years fine dining experience with at least one (1) year in management preferred.
• Casino F&B experience is preferred.

ADDITIONAL REQUIREMENTS:

• Able to work a varied work schedule to include nights, weekends, and holidays.
• Must be computer literate.
• Knowledge of Excel, Power Point and Word required.
• Ability to read and understand all Seminole Virginia Lottery policies and procedures.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to complete standard Virginia Lottery forms and reports.
• Must be able to interface effectively with other management staff to deliver a positive guest service experience.
• Must be able to demonstrate and deliver a high level of service to our internal and external guests.
• Must be able to analyze Food and Beverage data.
• Have excellent written and verbal communication skills.
• Be flexible and adaptable to change.
• Be team-oriented and enjoy working with and assisting people.
• Able to exercise judgment on an independent basis.
• Be articulate and possess a professional appearance and demeanor.
• Possess punctuality and meet deadlines.
• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.