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Help Desk Analyst I

2 months ago

Kalamazoo, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Help Desk Analyst I in Kalamazoo, Michigan. This role is within the healthcare and social assistance industry, where you'll be tasked with providing end-user support and technical assistance to customers. You will be responsible for tackling a range of tasks, from processing customer applications to maintaining customer records and resolving inquiries.

Responsibilities:

• Provide technical assistance to customers experiencing issues with software, hardware, or other computer systems.
• Conduct diagnostic tests to troubleshoot and resolve problems.
• Respond to customer inquiries and tickets while ensuring full resolution of issues.
• Assist with the onboarding of new users, providing them with necessary training and guidance.
• Install or change software to update hardware or resolve issues.
• Write, edit, and revise training manuals for new and updated software and hardware.
• Maintain user PCs and computer network systems, implementing upgrades and configurations as needed.
• Analyze common complaints and problems to improve customer experience.
• Monitor customer accounts and take appropriate action based on account activity.
• Train other staff members on troubleshooting and diagnosing problems.• Must possess experience in Android Development
• Familiarity with Cisco Technologies is required
• Demonstrated proficiency in Citrix Technologies is a must
• Effective understanding and use of Database systems
• Working knowledge of EO/IR systems is necessary
• Command over Active Directory is essential
• Ability to work with Apple Devices
• Proficiency in Computer Hardware is needed
• Experience in Configuration Management is required
• Demonstrated capability in Deployments is necessary
• Experience in the Healthcare, Hospitals, or Social Assistance industry is preferred
• Must be able to provide support to users in a professional and courteous manner
• Ability to troubleshoot and resolve technical issues promptly
• Excellent verbal and written communication skills
• Strong problem-solving and analytical abilities
• Must have the ability to work independently and as part of a team
• Must maintain confidentiality and adhere to ethical standards
• Ability to handle high-pressure situations and prioritize tasks
• Must be willing to participate in continuous learning and training opportunities
• Bachelor’s degree in Information Technology or related field, or equivalent work experience is required.