IT Helpdesk

Duration

6

Duration Unit

Month(s)

Req Description

Description

, an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $10 billion in 2017,  50,000 employees serve clients in 60 countries.

Job Duties/Responsibilities
• Responsible for both inbound and outbound helpdesk phone calls from customers
• Install, test, configure, troubleshoot and repair hardware/software for desktop support
• Evaluate the nature of customer issues to determine the proper resolution
• Escalate calls to Field Technicians or Level 2 support as needed
• Document all calls in the ticketing system in an accurate and timely manner
• Provide support to both LabCorp\'s eProducts and Enterprise software applications
• Setup, process and schedule eProduct requests received by LabCorp sales team
• Create and maintain customer\'s online access including password resets, username maintenance, software training and software installation
• Respond to all customer inquiries within in a timely manner
• Ensure follow-up and completion of all outstanding client issues
• Perform preventative maintenance and application updates as necessary
• Monitor and ensure delivery of laboratory results to the client base
• Work closely with teammates and direct supervisor to ensure completion of all job duties
• Perform administrative and clerical duties as needed

Enterprise Req Skills

helpdesk,calls,tickets

Job Title

IT Helpdesk (call Center Agent)

Top Skills Details

Worksite Address

e,Raritan,New Jersey,United States,08869

Additional Information

Drug Test Required

false

Experience Level

Intermediate Level

External Communities Job Description

Need of helpdesk candidate.

EVP

 an S&P 500 company is a leading life sciences company, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, delivers world-class diagnostics solutions, brings innovative medicines to patients faster and uses technology to provide better care. With net revenue in excess of $10 billion in 2017, 50,000 employees serve clients in 60 countries.

Work Environment

Monday - Friday 7:30am - 4:00pm

Additional Skills Tags

Additional Skills & Qualifications

Requirements
License/Certification/Education: Normally an Associate\'s Degree in Computer Science w/3-5 years of experience.
• Previous experience in a Call Center environment is required
• Prior experience troubleshooting hardware, software and networking issues
• Previous experience in a customer service position
• Experience in the healthcare industry is a plus
• IT Certifications are plus; A+ or Net+
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Experience with ticketing software is a plus
• Flexibility to work overtime as needed
Shift
1
Schedule
Monday - Friday 7:30am - 4:00pm