Auto Repair Advisor

2 weeks ago

Buda, United States Driven Auto Service Full time
Job DescriptionJob Description

You may have come across this ad for a variety of reasons - maybe you're not happy with your current employer, looking for a change, tired of chaos and disorganization, more money or even a place to grow and learn. Whatever your reason for searching may be, let Driven Auto Service be the solution for you

We are passionate about employee satisfaction, providing an excellent working environment, quality tools, potential for growth and excellent, competitive pay and benefits.

We are looking for an experienced and motivated customer service professional to join our team. We are an up and coming shop that is already very busy. We pride ourselves in our transparency and customer satisfaction. We are firm believers that happy employees generate happy customers, and if you take a look at our Google reviews with a 5.0 star rating, our employees are just as happy as our customers

Our ideal candidate is an excellent communicator, able to address customer concerns, juggle multiple tasks and responsibilities simultaneously, build value for the customer in our facility performing repairs and follow procedures to keep chaos to a minimum. We went our service advisor to be the best in the industry to give our customers the best they could ask for. This shop is growing rapidly, so we need an individual with drive and experience in a busy work environment.

Why Work for Us

  • Schedule that allows for a work/life balance. NO WEEKENDS NO LATE NIGHTS
  • Closed on most major holidays
  • Staff focused on teamwork and helping one another
  • Well lit shop that is heated and AIR-CONDITIONED
  • Retirement program
  • Paid vacation time
  • Paid training available
  • Excellent pay


Compensation:

$52,000 - $74,000 yearly

Responsibilities:
  • Schedule appointments for service technicians
  • Appropriately file all automotive documents such as maintenance records, invoices, repair orders, and more
  • Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
  • Lead vehicle pick-up efforts by coordinating efforts with auto service porters and customers
  • Review and verify vehicle warranty protections and service contract coverage when developing cost estimates, work orders, and other paperwork related to necessary repairs
  • Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
Qualifications:
  • Valid drivers license and clean driving record
  • At least one year of customer service and sales experience
  • Must be a team player and have a positive, professional attitude
  • Must have a strong work ethic
  • Must be compotent with computer systems
  • Must be able to follow procedures
About Company

At Driven Auto Service, our mission is simple: to provide honest and transparent automotive services that build lasting trust with our customers. Located in Buda, TX, we pride ourselves on delivering a frictionless experience, where every interaction is smooth and every service stands up to our high standards. We are looking for employees to help us achieve that mission.

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