Medical Scheduler

3 days ago


Glendale, United States Robert Half Full time
Job DescriptionJob DescriptionA Non-Profit Healthcare company seeking an experienced, bilingual and detail-oriented detail oriented to join their team as a Medical Front Desk Receptionist/Scheduler. The individual in this role will be expected to have knowledge in insurance verifications, Electronic Medical Records (EMR), and be fluently bilingual in Spanish and English.
This is a Contract to permanent Opportunity. **Must be Bilingual English/Spanish**
Job Responsibilities: Warmly greeting patients and other visitors to our facility, managing patient check-in and check-out processes. Scheduling patient appointments and follow-ups effectively, ensuring optimal utilization of medical staff’s time. Verifying and updating patient insurance information, seeking approvals, authorizations as required. Assisting patients in filling out requisite paperwork and maintaining up-to-date Electronic Medical Records (EMR), following HIPAA guidelines. Handling incoming phone calls, emails, and faxes in a prompt and courteous manner. Communicating patient needs to medical staff, including urgent patient messages. Ensuring accurate maintenance of all office activities including documentation, appointments and audits.Requirements: • Bilingual English/Spanish • 1-2 years of front desk or scheduling experience. • Proficiency in using Allscripts software for managing patient data. • Experience with Cerner Technologies, a healthcare information technology solutions provider. • Familiarity with CRM (Customer Relationship Management) systems to manage interactions with current and potential patients. • Knowledge of EHR (Electronic Health Records) SYSTEM for maintaining patients' health records. • Familiarity with HIPAA laws and regulations. • Ability to handle and efficiently respond to Answering Inbound Calls. • Experience in assisting patients with queries, appointments, and other needs. • Prior experience in Call Center Customer Service, demonstrating excellent communication skills. • Proficiency in Patient Scheduling, ensuring optimal use of resources and patient convenience.

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