Customer Support Specialist

2 weeks ago

Alameda, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

LHH Recruitment Solutions is currently seeking a highly motivated Customer Support Specialist on a contract basis with a growing client in Oakland, CA In this role you will be responsible for assisting clients with their loan-related questions and needs, becoming a go-to for financial services inquiries. Bi-lingual Spanish is strongly preferred

This is a remote role, and the ideal candidate must be able to work PST hours M-F.

 

Role Responsibilities:

  • Effectively solve customer inquiries via phone and email using a CRM tool.

  • Understand escalation paths to effectively triage a Seller’s needs based on where they are in the cycle of their loan in order to mitigate risk.

  • Answer customer questions regarding business documents or current loan information.

  • Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses.

  • Identify, document, and follow up with cross-functional teams on product bugs and features.

  • Advocate for our Seller community by identifying trends in issues and suggesting improvements to processes, policies, and products.

  • Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our Sellers.

  • Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.

  • Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Skills:

  • Written and verbal communication skills.

  • 1+ years of professional experience with either a financial institution or payment provider preferred.

  • Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet.

  • Experience in direct customer-facing roles.

  • Interest in implementing feedback and dedicated to the improvement of your skills and work.

  • Strong organizational, analytical, written, and verbal communication skills.

  • Superb attention to detail.

  • Excellent time-management skills.

  • A desire to help people and improve the customer experience.

  • A passion for the company's products and customers engaging with them.

  • Bilingual in Spanish strongly preferred.



Pay Details: $22.00 to $24.00 per hour

Search managed by: Tece Hunt

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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