IT Operations Specialist
1 day ago
We are seeking an IT Operations Specialist for our client based in Tucson, AZ. This role will be a primary internal IT resource for this growing company and will be responsible for everything from Tier 1 support of desktops, systems and networks up to the implementation of Cyber Security policies, procedures and frameworks. This being identified as a primary focus; the IT Operations Specialist will work closely with their team to implement security measures and maintain the integrity of our information systems.
Responsibilities:
· Drive IT operational initiatives in a growing company, directly supporting the Director in scaling and enhancing IT infrastructure
· Lead cybersecurity initiatives to protect company IP, customer data, networks, endpoints and other assets
· Oversee process implementations to streamline operations for remote employees and optimize existing platforms
· Provide essential IT support, including file system enhancements and implementing CRM and ERP solutions
· Collaborate with external IT consultants to diagnose and troubleshoot issues, implementing best practices and new processes as needed
· Manage Google Drive, CRM, ERP, email, and data-sharing platforms, ensuring smooth, secure, and efficient operations
· Provides exceptional end-user support, with excellent communications and responsive follow through.
· Supports IT assets and inventory management for both hardware and software.
· Contributes to documenting IT processes and ensures procedures are well-documented and understood by all users.
· Troubleshoot and resolve basic network connectivity issues.
Requirements:
· Bachelor’s degree in a related field (required)
· Minimum of 8 years of IT experience, with a focus on cybersecurity and IP protection
· Proficient in managing and implementing CRM, ERP, and other IT systems
· Strong communication skills, able to adapt to a dynamic, startup-style environment
· Entrepreneurial mindset with a data-driven approach to decision-making
· Experience with platforms such as Zoho, Salesforce, HubSpot, and Microsoft Office Suite
· Familiarity with e-commerce platforms like Shopify (developer support available)
· CompTIA A+, Network+ or Security+ preferred but not required
· Experience with frameworks such as NIST CSF, ITIL, COBIT, or other standard frameworks a plus
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