Senior PC Technician

Job Title

Senior PC Technician

Must have a TS/SCI
Security plus
MCSA: Win 10 OR MCSA: Windows Server 2016 OR Microsoft 365 Certified Modern Desktop Administrator

Description

The PC Technician Sr. is responsible for maintaining, analyzing, troubleshooting, and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train another Desktop Support teammate. Senior PC Technician candidates need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. They must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Selected candidates may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). Selected candidates may supervise PC Technician support teams.

Typical Duties Include:
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution
• Multiple device configuration including personal device support and configuration
• Removing old equipment and performing data migration to new machines
• Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
• Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met
• Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization

Educational Requirements:
• Associate Degree or equivalent from two-year college or technical school. Substantial related experience will be considered in lieu of formal education.
Certification Requirements:
• DoDD 8570.01-M IAT II
• MCSA: Win 10 OR MCSA: Windows Server 2016 OR Microsoft 365 Certified Modern Desktop Administrator
Experience Requirements:
• At least five years of previous experience working as a PC Technician
IAT Level II Certifications:
• CCNA Security
• CySA+ \*\*
• GICSP
• GSEC
• Security+ CE
• SSCP