Credit/Collections Clerk

3 days ago


Bowling Green, United States Robert Half Full time
Job DescriptionJob Description

We are presenting an opportunity for a part time Credit/Collections Clerk to join our team in BOWLING GREEN, Ohio, United States. As a part of our team, your primary role will be to manage customer accounts, ensuring timely payments, and resolving any related issues. This role offers a contract to permanent employment opportunity.


Responsibilities:

• Engage with customers primarily through email and telephone to ensure timely payments and set up necessary payment plans.

• Maintain comprehensive records of all customer interactions for future reference and resolution.

• Manage transactions including processing credit card and check payments over the phone.

• Investigate and resolve billing issues, collaborating with sales representatives, internal departments, and customers as required.

• Monitor customer payment records and update them as needed.

• Handle returned mail by contacting customers to verify or obtain correct addresses and contact information, and updating this information in our systems.

• Manage incoming mail and emails, including opening, sorting, scanning checks, and posting cash payments such as credit card transactions, cash receipts, ACH, and wire transfers.

• Collaborate with the credit staff to address issues related to payment reconciliation, transaction coding, and other Accounts Receivable matters.

• Handle invoicing tasks.

• Perform other duties as required, maintaining a high level of organization and effective communication.

• Use accounting software systems and other business systems proficiently.

• Proficiency in Accounting Software Systems is required.
• Experience with ADP - Financial Services is beneficial.
• Knowledge of Banner Ads is appreciated.
• Familiarity with various Business Systems is needed.
• Some experience with Chef software would be advantageous.
• Must have a strong understanding of Accounts Receivable (AR).
• Comfortable with Answering Inbound Calls.
• Experience in Billing Functions is necessary.
• Capable of handling Check Processing tasks.
• Must have a solid understanding of Collection Processes.

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