PSC Greeter

Job Description:

• The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions.

• The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures.

• The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner.

• The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information.

• Successful applicants may be assigned to work in a doctor's office, a patient service center or as business needs dictate.

• Under the direction of the area supervisor, perform daily activities accurately and on time.

• Maintain a safe and professional environment.

• Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures.

• Maintains required records and documentation.

• Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Job Requirements:

• Required Education: High school diploma or equivalent.

• Medical training: medical assistant or paramedic training preferred.

• Phlebotomy certification preferred.

• Minimum of 6 months experience.

• One(+) years phlebotomy experience preferred.

• Customer service in a retail or service environment preferred.

• Keyboard/data entry experience a must.

• Ability to provide quality, error free work in a fast-paced environment.

• Ability to work independently with minimal on-site supervision.

• Excellent phlebotomy skills to include pediatric and geriatric.

• Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.

• Committed to all policies and procedures including company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

• Must have reliable transportation. Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business.

• Shift/Time Zone: 3 positions for the cities of Mentor, Beachwood (Ahuja) and Orange Place- Hours range 6:30a-6p