Customer Service Representative

1 month ago


Fresno, United States Robert Half Full time
Job DescriptionJob Description

We are seeking a meticulous Customer Service Representative to join our client's team. This Customer Service Representative role, is a seasonal position, located in Fresno Ca. this is in office, full-time- THIS IS NOT A REMOTE ROLE.


As Customer Service Representative your main responsibility will be to respond to customer calls, ensuring their needs are met with exceptional service, and facilitating communication among departments to address customer inquiries.


Responsibilities:

• Responding to customer inquiries via phone calls and providing top-tier customer service

• Accurately processing customer orders and entering data into the system

• Maintaining accurate customer records and monitoring their accounts

• Facilitating communication between different departments to resolve customer issues

• Managing email correspondence with customers in a detail-oriented and timely manner

• Scheduling appointments according to customer requirements

• Using Microsoft Excel and Microsoft Word for various tasks

• Effectively handling both inbound and outbound calls

• Ensuring all customer interactions are approached with a problem-solving mindset.

• Minimum of 2 years of experience in a customer service role
• Proficiency in answering inbound calls is required
• Prior experience in a call center environment is necessary
• Excellent customer service skills are essential
• Must be adept at data entry tasks
• Experience in email correspondence is crucial
• Ability to handle both inbound and outbound calls effectively
• Proficiency in Microsoft Excel and Microsoft Word is required
• Experience in order entry is a must
• Ability to schedule appointments efficiently

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