Customer Service Expert III

3 days ago


Coraopolis, United States Calgon Carbon Corporation Full time
Job DescriptionJob Description

Calgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come.

Position: Customer Service Expert III
Location: Headquarters – Moon Township, PA

Excellent Benefits: Medical, dental, prescription & vision, HSA & retirement savings (401k) – Generous Company Match
Perks: Incentives/bonus plans, competitive pay, dress for your day, hybrid schedules, paid time off (vacation starting at 3 weeks), tuition reimbursement, wellness programs, fun events, learning & development opportunities.

Hours of work: Full-time position with hours Monday-Friday 9:00-5:00 PM


The Customer Service Expert III will process all types of sales and service orders in SAP for carbon, service, equipment, and engineered solutions from order entry to the coordination of all the necessary paperwork associated with these types of orders (proforma paperwork, shipping documents, etc.).
The Customer Service Expert III works very closely with Sales, Logistics, Field Services, Finance, Quality, Plants and Warehouses to process orders from receipt through invoicing. The Customer Service Expert III is also tasked with training and mentorship of CSE I & II positions.

Duties and Responsibilities (not limited to)

  • Perform purchase order review and order entry in SAP
  • Provide material availability and delivery information to sales staff, customers, etc.
  • Secure information for creation and maintenance of customer master files and price condition records in SAP
  • Research and manage customer invoice questions and customer complaints for resolution of immediate and future issues
  • Generate all the necessary paperwork for international orders
  • Provide freight quotes to customers for shipments

Qualifications

  • A high school diploma or equivalent certification is required
  • A bachelor’s degree or equivalent from a four-year college or university is preferred (Business or Sales; would consider equivalent experience)
  • 2-3 years of SAP experience in Sales & Distribution is required
  • 3-5 years of sales or customer service experience is required
  • International or Export experience is preferred

More about Calgon Carbon, A Kuraray Company

We are a company of scientific innovators with over 205 patents. For over 75 years, we’ve been innovating solutions to the world’s emerging challenges. Since creating the first activated carbon products from bituminous coal in the 1940s, Calgon Carbon has been a pioneer in developing advanced products, systems and services for air and water purification. Calgon Carbon’s product portfolio now encompasses more than 700 direct market applications.

Headquartered in Pittsburgh, Pennsylvania, Calgon Carbon employs approximately 1,350 people and operates 20 manufacturing, reactivation, innovation and equipment fabrication facilities in the U.S., Asia, and in Europe, where Calgon Carbon is known as Chemviron.

Calgon Carbon was acquired by Kuraray in March of 2018. With complementary products and services, the combined organization will continue to focus on providing the highest quality and most innovative activated carbon and filtration media products, equipment, and services to meet customer needs anywhere in the world.

Calgon Carbon is an Equal Employment Opportunity/Affirmative Action Employer.
Minorities/Females/Individuals with Disabilities/Protected Veterans
VEVRRA Federal Contractor



PIc9b00bfa627d-25405-36391104



  • Coraopolis, United States Disability Solutions Full time

    Calgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Position: Customer Service Expert IIILocation: Headquarters Moon Township, PAExcellent Benefits: Medical, dental,...


  • Coraopolis, United States Calgon Carbon Full time

    Calgon Carbon A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Position: Customer Service Expert III Location: Headquarters Moon Township, PA Excellent Benefits : Medical,...


  • Coraopolis, United States Calgon Carbon Corporation Full time

    Job DescriptionJob DescriptionCalgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Position: Mechanical Designer IIILocation: Headquarters – Moon Township, PAExcellent...


  • Coraopolis, United States Calgon Carbon Corporation Full time

    Job DescriptionJob DescriptionCalgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Position: Mechanical Designer IIILocation: Headquarters – Moon Township, PAExcellent...


  • Coraopolis, Pennsylvania, United States TWO95 International Full time

    Job Title: Expert Performance TesterWe are seeking an experienced Expert Performance Tester to join our team at TWO95 International. As a key member of our quality assurance team, you will be responsible for ensuring the high performance and reliability of our applications through rigorous testing and analysis.**Responsibilities:*** Design and develop...


  • Coraopolis, Pennsylvania, United States Valvoline Instant Oil Change Full time

    We're looking for a highly skilled Preventative Maintenance Expert to join our team at Valvoline Instant Oil Change. As a Preventative Maintenance Expert, you will play a vital role in ensuring the safety and reliability of our customers' vehicles by performing regular maintenance checks and repairs.About the Job:This is an exciting opportunity for an...


  • Coraopolis, Pennsylvania, United States Globe Parking Inc. Full time

    Job OverviewWe are seeking a Customer Service Representative to join our team at Globe Parking Inc.Compensation PackageThe estimated annual salary for this position is $45,000 - $60,000, depending on experience and qualifications.Key ResponsibilitiesCommunicate with customers to identify their needs and provide solutions to ensure a great customer service...


  • Coraopolis, United States DXP Enterprises Full time

    Job DescriptionJob DescriptionDo you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual...


  • Coraopolis, Pennsylvania, United States U-Haul Full time

    About U-HaulAt U-Haul, we're committed to delivering exceptional service and support to our customers. We're seeking a friendly and motivated Customer Service Representative to join our team!


  • Coraopolis, Pennsylvania, United States Enterprise Mobility Inc Full time

    Company OverviewEnterprise Mobility Inc is a leading provider of innovative mobility solutions, serving customers at the Pittsburgh International Airport. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a highly skilled Customer Experience Representative to join our ranks.Estimated SalaryThe estimated annual salary for...


  • Coraopolis, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...


  • Coraopolis, United States U-Haul Full time

    Location: 5356 University Blvd, Moon Township, Pennsylvania 15108 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...


  • Coraopolis, Pennsylvania, United States Oak View Group Full time

    Company OverviewOak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Our 360-degree solution set includes owned venues and a client roster that encompasses the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural...


  • Coraopolis, Pennsylvania, United States Corporate Full time

    Company OverviewDICKS Sporting Goods is committed to empowering athletes by providing personalized equipment and fostering an inclusive work environment that reflects the communities we serve.We believe in the transformative power of sports, and our team plays a critical role in helping athletes achieve their goals. As a customer service specialist at DICKS...


  • Coraopolis, United States DICK'S Sporting Goods Full time

    At DICKS Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...


  • Coraopolis, United States DICK'S Sporting Goods Full time

    At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a...


  • Coraopolis, Pennsylvania, United States CLEAR Full time

    About the RoleIn this position, you will drive membership enrollments by engaging with travelers and educating them about the benefits of CLEAR.


  • Coraopolis, Pennsylvania, United States US Postal Service Full time

    This role requires a detail-oriented individual to deliver mail and packages along a prescribed rural route on a regular schedule.Key Responsibilities:Deliver mail and packages along a prescribed rural route on a regular scheduleProvide customers with various services, including package delivery and pickupSort mail in delivery sequence for the assigned...


  • Coraopolis, Pennsylvania, United States Canon USA & Affiliates Full time

    About Canon USA & Affiliates:">We empower companies of all sizes to succeed by supplying market-leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings.Job Description:">Provide exceptional customer service by communicating technology issues clearly and respectfully listening to customer...


  • Coraopolis, Pennsylvania, United States Canon Solutions America , Inc. Full time

    Key Responsibilities: As a Technology Operations Rep I at Canon Solutions America, Inc., your key responsibilities will include:Participating in all required training and development courses to enhance your skills and knowledgeDemonstrating learned capabilities through assignments and projectsIdentifying potential opportunities to improve work processes,...