Help Desk Engineer II

Are you a self-directed, reliable, and eager to learn IT professional who enjoys supporting teams and clients? If you value quality work and can efficiently manage stressful situations, we want to hear from you Seeking a Level 2 Help Desk Engineer with 2 - 4 years of experience in Windows Server, VMware, cloud infrastructure, and networking with strong communication and customer service skills.

• Networking: routers, switches (Cisco/HP), firewalls
• Windows server, VMware, cloud infrastructure
• Ticketing, troubleshooting, taking escalations
• Manage small projects and assist in larger ones
• 2-4 years of relevant experience
• Multiuser technology environments, wireless technologies, security fundamentals, data backup, recovery support, mobile devices

Certifications preferred: M365 Foundations or Associate, CCNA/CCDA/CCNP, Project+, Network+, Security+, Sophos Engineer.

Opportunities to obtain major certifications and mentor new engineers/technicians

Onsite in Canby, OR

Salary range: $56,000 - $64,000 depending on experience

Bonus: Base + Bonuses at 3-X W2 at 15%

Benefits: Health / Dental: Enroll after 90 days

6 paid holidays

Accrued paid vacation: Year 1 = 40 hours, year 2 = 80 hours, year 3 = 120 hours, year 4+ = 160 hours

Accrued sick leave: Accrue one hour of paid sick leave for every 30 hours worked

After 90 days eligible, to participate in the Company’s SIMPLE IRA plan: 3% match

• Networking: routers, switches (Cisco/HP), firewalls
• Windows server, VMware, cloud infrastructure
• Ticketing, troubleshooting, taking escalations
• Manage small projects and assist in larger ones
• 2-4 years of relevant experience
• Multiuser technology environments, wireless technologies, security fundamentals, data backup, recovery support, mobile devices