Service Representative
1 month ago
Responsibilities:
• Efficiently process customer applications related to insurance services.
• Maintain and update customer records with high accuracy.
• Resolve any customer inquiries related to insurance services.
• Monitor customer accounts for the health and benefits sector, taking appropriate actions as needed.
• Ensure all customer interactions and transactions adhere to insurance regulations and company policies.
• Collaborate with the team to enhance customer service strategies.
• Act as a liaison between customers and insurance carriers when necessary.
• Provide customers with information regarding their insurance coverage and benefits.
• Assist in the development and implementation of new procedures and features to enhance the workflow in the insurance services sector.
• Continuously update job knowledge by participating in educational opportunities and keeping abreast of industry trends.• Possess a solid understanding of payroll services and insurance industry
• Demonstrable experience in insurance services, particularly H& B
• Proficiency in managing complex data and information related to insurance claims
• Excellent written and verbal communication skills for client interaction
• Ability to work collaboratively in a team as well as independently
• Proven track record in problem-solving and decision-making
• Strong organizational skills with an ability to manage multiple tasks simultaneously
• Proficiency in using payroll and insurance software
• Demonstrable ability to maintain confidentiality and adhere to regulatory compliance
• Familiarity with latest industry trends and willingness to stay updated
• Excellent customer service skills with a customer-centric approach
• Ability to handle customer queries and complaints effectively and professionally
• Relevant certification or degree in Insurance, Finance, or related field is preferred
• Willingness to undergo continuous professional development activities.
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