IT Manager

The IT Manager is responsible for the IT Infrastructure to enable and support our manufacturing business. We use a sophisticated IT system to provide the highest standard of quality and efficiency to our customers. The IT Manager has a dual reporting line to CEO and the Vice President of IT.  The IT Manager is responsible for managing all technical support staff, and computer operations as well as the computer hardware, software, operating systems, data communications, network security, including any manufacturing information technology devices, telecommunications, and the IT-related building cabling.

Essential Functions and Responsibilities:

·        Preparing input for company strategic planning from the IT perspective, and analyze, monitor, and reporting to local & corporate management and staff on operational, financial, and industry related metrics & KPI’s related to IT.

·        Support development and execution of both short- and long-term plans and programs to ensure the profitable growth and expansion of company services through the IT services and management.

·        Develop, propose, and establish IT policies and procedures as appropriate in coordination with Corporate.

·        Regularly communicates with Corporate and ensures alignment of IT services and systems with corporate requirements and direction.

·        Recommending & supporting development of cost-down strategies of policies & services that will result in improved operational performance of short-term and long-term programs.

·        Manage, mentor and develop the internal IT team to provide the essential IT function to the business.

·        Installation and upgrade of systems and/or HW/SW to enhance work performances for users within the facility.

·        Configure and install communications and PC hardware and software, perform problem diagnosis, and recommend solutions.

·        Create and establish policies, procedures, and standards regarding all general IT devices, software, and data to maintain their currency.

·        Process software updates for systems, configure network security and participate on all hardware and software evaluations and maintain vendor contracts, including vendor management.

·        Keep up to date with new IT infrastructure technology and report this information to the IT leadership.

·        Develop new IT troubleshooting strategies to reduce downtime and maintenance costs.

·        Implement a Disaster Recovery Plan according to global guidelines for local IT infrastructure.

·        Responsibility for the regional IT facilities, in particular the local data center operations and maintenance, including access control, climate control, UPS monitoring and management.

·        Participate in global and lead local IT related projects/working groups

Qualifications Required/Job Specifications:

·        7 years of IT experience preferable in a manufacturing environment

·        3 years of experience managing staff and/or small IT department

·        Bachelor’s degree in computer science or equivalent education/experience in the computer science field

·        Proven ability to lead an IT group effectively.

·        Hands-on experience in server and storage backend system in particular Windows Servers, VMWare vSphere virtualization, IBM AIX Power, NetApp Storage System, Microsoft Active Directory Services and RedHat Linux Expertise in Enduser Desktop maintenance and support for a Windows environment including Microsoft 365 and various specialized applications.

·        Hands-on experience with networking administration including Checkpoint firewalls, HP Aruba network equipment and wireless network configuration and administration.

·        Excellent troubleshooting and diagnostic skills

·        Has the ability to communicate technical concepts knowledgeable to non-technical audiences.

·        Willingness to participate in on-call duties if required.