Desktop Support Analyst
2 months ago
We are seeking a Desktop Support Analyst to join our team. This role offers a long-term contract employment opportunity. The Desktop Support Analyst will be responsible for a variety of tasks, including advanced service, repair, and installation of computer products, providing technical support to customers, and maintaining customer satisfaction.
Responsibilities:
• Handle advanced service, repair, and installation of computer products, including system hardware and software.
• Provide Tier 2 level support and escalate problems and issues to a higher level of support as needed.
• Process information accurately and timely to ensure compliance with vendor warranty requirements.
• Maintain the highest level of customer satisfaction by resolving all tangible problems and concerns.
• Adhere to client policies and procedures while maintaining the integrity of the customer’s data.
• Update and maintain work order tickets in the client’s ITSM tool.
• Coordinate across multiple departments/vendors to provide support.
• Respond to technical questions or requests for information from customers.
• Train less experienced technicians.
• Utilize Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills in daily tasks.
• Proficiency in Cisco Technologies is essential• Demonstrated experience with Citrix Technologies
• Solid understanding of Computer Hardware
• Familiarity with Dell Technologies
• Strong knowledge of Active Directory
• Ability to handle and troubleshoot Apple Devices
• Proficient in Backup Technologies
• Experience with Configuration Management in IT environments
• Excellent problem-solving and communication skills
• Ability to work effectively both independently and as part of a team
• Strong organizational skills and attention to detail
• Proactive in learning new technologies and procedures related to the role
• Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
• Relevant professional certifications are a plus
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Desktop Support L1
2 weeks ago
Indianapolis, United States Iron Systems Full timeDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and...
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Desktop Infrastructure Specialist
4 weeks ago
Indianapolis, Indiana, United States TEKsystems Full timeAt TEKsystems, we are seeking a skilled Desktop Infrastructure Specialist to join our team. This role is perfect for a motivated individual who is passionate about designing and implementing robust desktop computing infrastructure for research centers.As a Desktop Infrastructure Specialist, you will be responsible for analyzing, designing, and implementing...
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Application Support Analyst
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Indianapolis, United States Brooksource Full time*Application Support Analyst *Brooksource is seeking a highly organized and proactive IT Application Support Analyst to join our enterprise Utilities client’s team. The ideal candidate will be responsible for managing a large backlog of support tickets, categorizing them, and escalating urgent issues to the appropriate teams.This role is critical in...
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IT Support
2 months ago
Indianapolis, United States Phaxis - Technology Full timeJob DescriptionJob DescriptionThe salary is to 75k.New IT Support / Desktop Support Specialist full-time position.* Would be responsible to provide IT Desktop Support, with experience supporting with Windows environments.* Experience with Active Directory, Group Policy, Desktops, infrastructure, mobile devices, A/V, etc.* Support in person, by phone and by...
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Desktop Support Team Lead
2 months ago
Indianapolis, United States Midwest Technology Partnership, LLC (MTP) Full timeWe are looking for an experienced Desktop Support Team Lead to join our team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for desktops, laptops, and mobile devices in a corporate environment. You will ensure the team is delivering exceptional customer service and resolving issues in a...
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IT Technical Specialist
1 month ago
Indianapolis, Indiana, United States Phaxis - Technology Full timeJob OverviewPhaxis - Technology is seeking an experienced and skilled IT Technical Specialist - Desktop Support to join our team.The successful candidate will be responsible for delivering exceptional desktop support, ensuring seamless IT operations, and providing expert guidance on Windows environments.
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IN Desktop Support Technician
2 months ago
Indianapolis, United States Resource Logistics Full timeTile : Desktop Support Technician Location : Indianapolis Indiana (onsite) Rate :$23/hour on W2 (No Benefits) As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers, primarily...
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Desktop Support Specialist
1 month ago
Indianapolis, United States Infracore Full timeWHO WE ARE: Founded in 2003, Infracore takes a high-touch approach to providing end-to-end IT infrastructure support, systems management, network design and security, desktop support, and strategic decision guidance for mid-size, technology-centric companies. We believe in fostering an employee-centered culture through collaboration and providing...
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Senior Desktop Support Technician
2 months ago
Indianapolis, United States American Structurepoint Full timeSenior Desktop Support Technician - IT - IndianapolisJob Locations US-IN-IndianapolisJob ID 2024-2332Category/Group Information Technology GroupEmployment Type Regular Full-TimeOverviewWhen you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the...
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Level II Desktop Support Specialist
4 weeks ago
Indianapolis, United States CommuniCare Health Services Full timeCommuniCare Health Services is a world-class provider of health care services throughout 7 states and several other countries. We are currently seeking a full-time Level II Desktop Support Tech for our IT department to support our facilities in the Indiana area. This is a full-time position that will be based out of our corporate office located at 8275...
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Level II Desktop Support Specialist
4 weeks ago
indianapolis, United States CommuniCare Health Services Full timeCommuniCare Health Services is a world-class provider of health care services throughout 7 states and several other countries. We are currently seeking a full-time Level II Desktop Support Tech for our IT department to support our facilities in the Indiana area. This is a full-time position that will be based out of our corporate office located at 8275...
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Help Desk Analyst II
4 weeks ago
Indianapolis, United States Robert Half Full timeJob DescriptionJob DescriptionWe are inviting applications for the role of Help Desk Analyst II based in Indianapolis, Indiana. This is a significant role in the Healthcare, Hospitals, and Social Assistance industry, where you'll be responsible for managing the setup, repair, and deployment of various IT equipment. This contract to hire opportunity...
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Level II Desktop Support Specialist
3 weeks ago
Indianapolis, IN, United States CommuniCare Health Services Full timeCommuniCare Health Services is a world-class provider of health care services throughout 7 states and several other countries. We are currently seeking a full-time Level II Desktop Support Tech for our IT department to support our facilities in the Indiana area. This is a full-time position that will be based out of our corporate office located at 8275...
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IN Desktop Technician
1 month ago
Indianapolis, United States Resource Logistics Full timeTile : Deskside Technician Location : Indianapolis Indiana (onsite) Rate :$23/hour on W2 (No Benefits) Job Description As a member of the Field Service Operations team, the candidate will provide high quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with end users, peers, and managers,...
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Support Analyst
2 weeks ago
Indianapolis, United States Authenticx Full timeCompany DescriptionWho is Authenticx?Authenticx is on a mission to help humans understand humans. Our platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise.What we offer...
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Information Technology Support Technician
4 weeks ago
Indianapolis, United States KODIAK Construction Recruiting & Staffing Full timeIT Systems Support AnalystPosition Overview:We’re seeking an experienced IT Systems Support Analyst to provide top-notch technical support and exceptional customer service to end users. As the first point of contact under the direction of the IT Director, you’ll manage technical questions and issues related to hardware, software, peripherals, and...
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Information Technology Support Technician
4 weeks ago
indianapolis, United States KODIAK Construction Recruiting & Staffing Full timeIT Systems Support AnalystPosition Overview:We’re seeking an experienced IT Systems Support Analyst to provide top-notch technical support and exceptional customer service to end users. As the first point of contact under the direction of the IT Director, you’ll manage technical questions and issues related to hardware, software, peripherals, and...
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Information Technology Support Technician
4 weeks ago
indianapolis, United States KODIAK Construction Recruiting & Staffing Full timeIT Systems Support AnalystPosition Overview:We’re seeking an experienced IT Systems Support Analyst to provide top-notch technical support and exceptional customer service to end users. As the first point of contact under the direction of the IT Director, you’ll manage technical questions and issues related to hardware, software, peripherals, and...
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Desktop and Mobility Support
2 months ago
Indianapolis, United States ApTask Full timeAbout Client: The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong...
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VDI Support Specialist
2 months ago
Indianapolis, United States American Structurepoint Full timeVDI Support SpecialistJob Locations US-IN-IndianapolisJob ID 2024-2483Category/Group Information Technology GroupEmployment Type Regular Full-TimeOverviewWhen you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At...