Manager of Tech Support

4 days ago

McAllen, United States Robert Half Full time
Job DescriptionJob DescriptionWe are in the process of hiring a Manager of Tech Support in the financial services industry, located in McAllen, Texas. The chosen candidate will be tasked with overseeing the Help Desk support personnel, assisting with various hardware and software problems, and managing the Items Processing personnel. This role is not a contract and does not have a set end date.

Responsibilities:

• Oversee the Help Desk support personnel to provide first line support to bank employees and resolve computer end user issues
• Assist help desk personnel with various hardware and software problems, network support, and password issues for end users
• Follow up with internal customers to ensure satisfactory completion of Help Desk calls
• Document and maintain record of Help Desk calls in the incident management database
• Manage the hiring, daily activities, coaching, evaluating, and counseling of reporting staff
• Oversee the Items Processing personnel to ensure efficient operation, quality service and verify the completion of all processing of all customer presentments, statements, and notices in a timely manner
• Apprise the IT Operations regarding the department's operational status
• Maintain compliance with departmental policies, procedures and ensure integrity and security of sensitive customer information
• Maintain current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy, and ensures adherence by the respective department personnel
• Maintain current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintain current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/must be eligible to work in the U.S. Patriot Act/CIP/AML and ensures adherence by the respective department personnel.

• Candidate must have a minimum of 7 years of experience in a tech support management role within the financial services industry.

• Proficiency in Citrix Technologies is essential.

• Advanced knowledge of Cloud Technologies is required.

• Familiarity with database management is necessary.

• Experience with EO/IR systems is a must.

• Understanding of ERP - Enterprise Resource Planning is crucial.

• Proficiency in Active Directory is needed.

• Auditing skills are necessary.

• Proficiency in Backup Technologies is required.

• Knowledge of Computer Hardware is essential.

• Experience in Deployments is a must.


Call today for Immediate Consideration 

  • RAD - CT Tech

    3 months ago

    McAllen, United States Travel Nurse Across America Full time

    Description We are looking for CT Technologists (CT Tech) for an immediate travel opening in McAllen, TX. The right CT Tech should have 1 year of experience. Read below for more requirements. As a CT Tech, you will be responsible for the use of computed tomography and ensuring that images are accurate and passed on to physicians for medical interpretation....

  • RAD - CT Tech

    4 weeks ago

    McAllen, United States Travel Nurse Across America Full time

    Description We are looking for CT Technologists (CT Tech) for an immediate travel opening in McAllen, TX. The right CT Tech should have 1 year of experience. Read below for more requirements. As a CT Tech, you will be responsible for the use of computed tomography and ensuring that images are accurate and passed on to physicians for medical interpretation....

  • RAD - IR Tech

    2 months ago

    McAllen, United States Travel Nurse Across America Full time

    Description We are looking for IR Technologists (IR Tech) for an immediate travel opening in McAllen, TX. The right IR Tech should have 1 year of recent acute care experience. Read below for more requirements. As an IR Tech, you will be responsible for operating the fluoroscopic equipment and assisting the physicians with minimally invasive, image-guided...

  • RAD - IR Tech

    1 week ago

    McAllen, United States Travel Nurse Across America Full time

    Description We are looking for an Interventional Radiology Technologist (IR Tech) for an immediate travel opening in McAllen, TX. The right IR Tech should have 1 year of recent acute care experience. Read below for additional requirements. As an IR Tech, you will be responsible for operating the fluoroscopic equipment and assisting the physicians with...

  • Information Technology

    4 months ago

    McAllen, United States Mendoza Technologies Full time

    Job DescriptionJob DescriptionWe are seeking a Tier 2 Full Time IT Tech to join our team! You will handle a variety of projects to support and improve the organization's network systems.Responsibilities:Manage all aspects of the networking platformTroubleshoot network & system issuesMonitor active network and server infrastructurePerform routine...

  • Surgical Tech

    4 months ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Surgical Tech? At Rio Grande Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsRio Grande Regional Hospital, offers a total rewards package that...

  • Travel Surgical Tech Specialist

    2 weeks ago

    McAllen, Texas, United States Medical Talent Full time

    Job Title: Travel Surgical TechJob Type: Travel Allied JobLocation: McAllen, TXJob Description:We are seeking an experienced Surgical Tech to join our team for a 13-week travel assignment in McAllen, TX. As a Surgical Tech, you will be responsible for assisting surgeons and medical staff during surgical procedures.Responsibilities:Assist surgeons and medical...

  • Echosonographer Tech PRN

    2 weeks ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Echonosographer Tech PRN you want with your current employer? We have an exciting opportunity for you to join Rio Grande Regional Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsRio Grande Regional Hospital, offers a total rewards...

  • Certified Surgical Tech

    4 months ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Certified Surgical Tech with Rio Grande Regional Hospital you can be a part of an organization that is devoted to giving back!BenefitsRio Grande Regional Hospital, offers a total rewards package that supports the health,...

  • Certified Surgical Tech

    4 weeks ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description Introduction Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Certified Surgical Tech with Rio Grande Regional Hospital you can be a part of an organization that is devoted to giving back! Benefits Rio Grande Regional Hospital, offers a total rewards package that supports the health,...

  • Certified Surgical Tech

    3 months ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Certified Surgical Tech with Rio Grande Regional Hospital you can be a part of an organization that is devoted to giving back!BenefitsRio Grande Regional Hospital, offers a total rewards package that supports the health,...

  • Surgical Tech PRN

    4 months ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionLast year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Surgical Tech PRN with Rio Grande Regional Hospital you can be a part of an organization that is devoted to giving back!BenefitsRio Grande Regional Hospital, offers a total rewards package that supports the health, life,...

  • Surgical Tech PRN

    4 months ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Surgical Tech PRN you want with your current employer? We have an exciting opportunity for you to join Rio Grande Regional Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsRio Grande Regional Hospital, offers a total rewards...

  • Interventional Rad Tech Specialist

    5 days ago

    McAllen, Texas, United States Ardor Health Solutions Full time

    Interventional Rad Tech OpportunityArdor Health Solutions is seeking a skilled Interventional Rad Tech to join our team in a Hospital setting. This is a full-time travel contract position that offers a unique blend of challenge and reward.Key Responsibilities:Provide exceptional patient care and support in an Interventional Radiology environmentCollaborate...

  • Echosonographer Tech PRN

    2 weeks ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Echonosographer Tech PRN you want with your current employer? We have an exciting opportunity for you to join Rio Grande Regional Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsRio Grande Regional Hospital, offers a total rewards...

  • Echosonographer Tech PRN

    21 hours ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionDo you have the PRN career opportunities as a(an) Echonosographer Tech PRN you want with your current employer? We have an exciting opportunity for you to join Rio Grande Regional Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.BenefitsRio Grande Regional Hospital, offers a total rewards...

  • CT Tech Travel Position

    3 days ago

    McAllen, Texas, United States Axis Medical Staffing Full time

    Exciting Travel CT Tech OpportunityAxis Medical Staffing is seeking an experienced CT Tech for a dynamic travel allied job in a top-ranked medical facility. This 13-week assignment offers a unique chance to work with a talented team and gain valuable experience in a fast-paced environment.Key DetailsSpecialty: CT TechLocation: McAllen, TexasDuration: 13...

  • Surgical Tech Night Shift

    3 weeks ago

    Mcallen, United States HCA Full time

    Introduction Do you want to join an organization that invests in you as a(an) Surgical Tech Night Shift? At Rio Grande Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Benefits Rio Grande Regional Hospital, offers a total rewards package...

  • Surgical Tech Night Shift

    2 months ago

    McAllen, United States Rio Grande Regional Hospital Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) Surgical Tech Night Shift? At Rio Grande Regional Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsRio Grande Regional Hospital, offers a total rewards...

  • IR Technologists

    3 weeks ago

    McAllen, United States Travel Nurse Across America Full time

    We are looking for IR Technologists (IR Tech) for an immediate travel opening in McAllen, TX. The right IR Tech should have 1 year of recent acute care experience. Read below for more requirements.As an IR Tech, you will be responsible for operating the fluoroscopic equipment and assisting the physicians with minimally invasive, image-guided procedures. IR...