Patient Service Representative

2 weeks ago


Conshohocken, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity for a Patient Service Representative in the healthcare industry, specifically within the NHS, based in Conshohocken Pennsylvania. As a Patient Service Representative, you will be expected to perform vital administrative functions, manage patient scheduling, and ensure the smooth operation of our healthcare services.


Responsibilities:


• Administer healthcare services, providing effective and efficient patient care.

• Manage inbound calls and emails, addressing patient queries and concerns.

• Handle patient scheduling, ensuring appointments are set and confirmed.

• Maintain and update patient records using software such as Allscripts, Cerner Technologies, and CRM.

• Use Crystal Reports and Dentrix Dental Software for various administrative tasks.

• Ensure accurate and timely processing of authorizations and benefit functions.

• Manage billing functions, ensuring accurate invoicing and record keeping.

• Develop and maintain charts and graphs to display data and trends.

• Greet and guide patients upon their arrival at the facility.

• Uphold the highest standards of patient service and care at all times.

• Minimum of 2 years of experience in a similar role within the healthcare industry.
• Proficiency in using healthcare software like Allscripts and Cerner Technologies.
• Experience with CRM systems is essential.
• Must have a good understanding and working knowledge of Crystal Reports.
• Familiarity with Dentrix Dental Software is required.
• Must be comfortable answering inbound calls and providing excellent customer service.
• Experience with authorizations within a healthcare setting is a must.
• Should be able to perform benefit functions effectively.
• Knowledge of billing functions within the healthcare industry is necessary.
• Ability to interpret and create charts and graphs is required.

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