Patient Contact Center Representative
3 weeks ago
Job Title: Patient Contact Center Representative
General Summary
The: Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling patients for appointments, as well as responding to messages in our online application and always providing professionalism and service excellence.
Principal Duties and Responsibilities
- Professionally answers phones, schedule and confirm patient appointments, and register patient demographic and insurance information.
- Ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.
- Ability to verify all insurance details and eligibility
- Ability to multi-task and work in a fast-paced environment, assists with referral information requests and text messaging system for patients.
- Completes requests by always greeting all patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
- Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
- Ability to deescalate dissatisfied patients and offering patient assistance and support as needed
- Secures information by completing all necessary actions required within the assigned system and established procedures.
- Contributes to team effort by accomplishing all related tasks as needed.
- Provides superior customer service excellence at all times.
- Remains flexible on behalf of the position and the team
- Ability to interact both positively and professionally through multiple departments within the practice.
- Ability to work both independently as well as within a team environment.
- All other duties as assigned
Why Waccamaw Dermatology:
If you're looking to be a part of a dynamic team who enjoys helping others and believes that quality healthcare is for everyone, bring your critical thinking skills, positive attitude, cheerful smile and join a special team that makes a true difference
Education and Experience Requirements:
High School diploma, or equivalent, required.
1-2 years call center or customer service experience required
Excellent communication and organizational skills
Working Conditions:
Intermittent physical activity including walking, standing, sitting, etc..
Schedule based on operational need
May be required to work extended periods of time using a computer screen
On-Site Presence Required (*unless otherwise approved)
Hours: TBD based upon department needs between the hours of 7:30am-5:30pm as assigned
PI1cf6c29e0563-25405-35870933
-
Patient Contact Center Representative
6 months ago
Myrtle Beach, United States Waccamaw Dermatology, LLC Full timeJob Type Full-time Description Job Title: Patient Contact Center Representative General Summary The: Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling...
-
Patient Contact Center Representative
3 weeks ago
Myrtle Beach, United States Disability Solutions Full timeJob Title: Patient Contact Center RepresentativeGeneral SummaryThe: Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. The Patient Contact Center Representative is responsible for answering inbound calls, scheduling patients for appointments, as well as...
-
Veterinary Contact Center Representative
3 months ago
Newport Beach, United States Animal Dermatology Clinic Full timeJob Type Full-time Description Animal Dermatology Group (ADG) is the largest veterinary dermatology business in the U.S., providing the highest quality of specialty care to pets with acute and chronic skin conditions. ADG has over 40 primary practice locations and numerous satellite locations nationwide. With over 80 doctors supporting the ADG medical team,...
-
Patient Appointment Representative
3 weeks ago
Myrtle Beach, South Carolina, United States Waccamaw Dermatology, LLC Full timeAbout the RoleWe are seeking an experienced Patient Contact Center Representative to join our team at Waccamaw Dermatology, LLC. This role is responsible for scheduling appointments, answering phone calls, and providing excellent customer service to our patients.Key Responsibilities:Schedule appointments for multiple physicians/providers.Verify patient...
-
Healthcare Contact Center Representative
2 months ago
West Palm Beach, United States Pelvic Rehabilitation Medicine Full timeJob Type Full-time Description Pelvic Rehabilitation Medicine is a physician-led specialty healthcare organization whose core business is providing evidence-based, individualized treatment services for chronic pelvic pain patients. Approximately 15-25% of men and women suffer from pelvic discomfort. In the US chronic pelvic pain affects 28 million women and...
-
Patient Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States AUC UROLOGISTS LLC Full timeJob Overview:AUC UROLOGISTS LLC is seeking a Patient Service Representative to join our team. As a key member of our front desk staff, you will be responsible for greeting patients and visitors, scheduling appointments, and retrieving patient files.Responsibilities:Welcome patients and visitors to the medical office by greeting them in person and on the...
-
Patient Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States AUC UROLOGISTS LLC Full timeJob DescriptionAUC UROLOGISTS LLC is looking for a Patient Service Representative to join our team. In this role, you will be responsible for providing exceptional patient care, managing front desk operations, and maintaining accurate records.The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a...
-
Patient-Centered Care Specialist
4 weeks ago
Myrtle Beach, South Carolina, United States HCA Full timeUnlock Your Potential">As a Patient-Centered Care Specialist at Grand Strand Medical Center, you'll have the opportunity to make a real difference in the lives of our patients. Our 300+ bed hospital is one of the regions leading acute care facilities, and we're looking for experienced LPNs to join our team.">Job Summary">The Licensed Practical Nurse (LPN)...
-
Patient Service Representative
2 weeks ago
Boynton Beach, United States RAYUS Radiology Full timeRAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you...
-
Patient Service Representative
2 weeks ago
Boynton Beach, United States RAYUS Radiology Full timeRAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you...
-
RN Maternity Center
4 weeks ago
Myrtle Beach, United States Grand Strand Medical Center Full timeDescription IntroductionDo you have the career opportunities as a Maternity Center RN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Grand Strand Medical Center which is a part of the nation’s leading provider of...
-
Public Contact Representative
2 weeks ago
Deerfield Beach, Florida, United States City of Pompano Beach Florida Full timeAbout Our Team: We are a dynamic team of professionals who are passionate about providing exceptional customer service. We believe that every customer deserves to be treated with respect and dignity, and we strive to make every interaction with us a positive one.Job Summary: We are seeking a highly skilled Public Contact Representative to join our team in...
-
Float Pool Patient Care Tech
4 weeks ago
Myrtle Beach, United States Grand Strand Medical Center Full timeDescription Do you have the PRN career opportunities as a Float Pool Patient Care Tech you want with your current employer? We have an exciting opportunity for you to join Grand Strand Medical Center which is part of the nation's leading provider of healthcare services, HCA Healthcare.What qualifications you will need:*2 + years of hospital experience...
-
RN Maternity Center
4 weeks ago
Myrtle Beach, United States Grand Strand Medical Center Full timeDescription IntroductionDo you have the career opportunities as a Maternity Center RN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Grand Strand Medical Center which is a part of the nation’s leading provider of...
-
RN Maternity Center
4 weeks ago
Myrtle Beach, United States Grand Strand Medical Center Full timeDescription IntroductionDo you have the career opportunities as a Maternity Center RN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Grand Strand Medical Center which is a part of the nation’s leading provider of...
-
RN Maternity Center
4 weeks ago
Myrtle Beach, United States Grand Strand Medical Center Full timeDescription IntroductionDo you have the career opportunities as a Maternity Center RN you want in your current role? We invest in what matters most to nurses like you – at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Grand Strand Medical Center which is a part of the nation’s leading provider of...
-
Customer Service Coordinator
4 weeks ago
Virginia Beach, United States ZIM Full timeDescriptionMain Purpose of the Role:The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.Main Tasks:Answers incoming customer calls and emails and...
-
Customer Service Coordinator
4 weeks ago
Virginia Beach, United States ZIM Full timeDescriptionMain Purpose of the Role:The Export Contact Center Representative is responsible for managing customer-facing communication through the call center phone system, email, and SmartCS. This communication includes creation and maintenance of bookings as well as export documentation enquiries.Main Tasks:Answers incoming customer calls and emails and...
-
Associate Patient Call Representative
1 week ago
Myrtle Point, United States SCA Health Full timeJob DescriptionJob DescriptionAssociate Patient Call RepresentativeJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLUnited StatesIndianapolis CBOBillingRegularFull-time1USD $20.00/Hr.USD $22.00/Hr.37914SCA Health Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support...
-
Patient Admissions Representative P/T
6 days ago
Westhampton Beach, United States Seafield Center Full timeTitle:Patient Admissions Representative P/T ID:5930 Department:Admissions Location:Westhampton Beach Description Since 1985, Seafield Center has helped people suffering from drug and alcohol addiction to begin the transforming journey to recovery. Seafield Services operates five outpatient treatment programs. We provide intensive level programs, as well...
