Outside Sales Manager

Job DescriptionJob Description:

Job Title: Outside Sales Manager Classification: Full-Time, Non-Exempt, At-Will Reports to: Director of Sale Department: Sales and Marketing Location: Hybrid: Southern California, Lancaster, CA. Location Status: Work will be performed onsite at our office or remotely by telecommuting up to 1 day per week. Employee will utilize personal phone or internet services to perform telecommuting without reimbursement. Occasional travel to and work from other Race offices or other off-site locations will be required. Beware of scams that target job seekers. Race Communications will never provide a job offer without a comprehensive interview process (including in-person or secure video conferencing), request sensitive information through unsecure platforms such as email or text messaging, require candidates to pay fees, or pressure candidates to act without careful consideration. You can get more information about Race Communications at Race.com or contact our recruiting team directly. About Us: As the leading provider of 10G fiber internet in California, Race Communications is a company built by the needs of the communities that we serve. In collaboration with the California Public Utilities Commission and many non-profit community advocacy groups, we build next-generation fiber infrastructure where others won’t, serving over 30 communities across the state. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities, providing opportunities, enhancing technology, and enabling access for generations to come. Summary: The Outside Sales Manager will lead and oversee our outside sales team, driving revenue growth and expanding our market presence. This role requires a strategic thinker with strong leadership skills, excellent sales acumen, and the ability to build and maintain relationships with key clients. The Outside Sales Manager will develop and implement sales strategies, manage a team of sales representatives, and ensure the achievement of sales targets. This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds, personalities, and communication skills. This individual should be able to work effectively in a dynamic, fast-paced, and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently, as well as collaboratively with other Race team members across teams and levels of our organization. Qualifications and Experience: Eligibility for US Employment without sponsorshipMinimum of 21 years of ageA valid driver's license, subject to successful verification through a DMV check, is mandatory Associate degree (A.A.) in Business Administration, Marketing, Sales or a related field of study is requiredMinimum of seven years of experience in sales, outside sales preferably within the telecom sector, or a related field, with equivalent work experience in customer-facing roles requiredMinimum of three years of leadership or supervisory experience managing teams of 40+ requiredExperience with direct sales, B2B sales, and/or channel sales within the telecom sector preferredStrong understanding of telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics) preferredFamiliarity with telecom industry standards, regulations, and competitive landscape, including a comprehensive understanding of regulatory compliance, market trends, and competitor strategies preferredMinimum of seven years of experience in direct sales, B2B sales, and/or channel sales within the telecom sector, consistently meeting or exceeding sales targets by at least 20% annuallyDemonstrated expertise in telecommunications products, services, and technologies (e.g., broadband, wireless, VoIP, fiber optics), with a history of successfully selling complex solutions to businesses, achieving sales growth of 15% or more year-over-yearAdvanced proficient in CRM systems and sales analytics tools such as Sales Rabbit, Tableau, and Salesforce requiredLead and manage outside sales representatives to achieve a target of 44 door-to-door sales per month, aligning efforts with market demand and company objectivesAbility to travel moderate distances by both car and foot to meet with clients and outside sales representatives onsite or in field, as neededWillingness to participate and occasionally travel to attend sales and marketing events, contributing to the company's outreach efforts and client acquisition strategiesAbility to travel to multiple work sites, work overtime, weekends, holidays, or off hours as neededThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationProficiency in Spanish Language desirable Skills: Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint; teleconferencing applicationsFunctional use of common office equipment, computers, and office softwareStrong time management skills, with the ability to manage priorities and workflowCommitment to accuracy and high standards for quality of workAbility to work with all levels of team members and managementExcellent problem resolution and customer service skillsAbility to deal effectively with a diversity of individuals at all organizational levelsStrong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detailExcellent verbal and written communication skillsAbility to work on complex projects with general direction and minimal guidanceVersatility, flexibility, and willingness to work within constantly changing priorities with a sense of urgencyGood judgement with the ability to make timely and sound decisionsHighly resourceful team-player, with the ability to also be extremely effective independentlyAbility to effectively present information and respond to questionsAbility to distinguish colors and audible tones Essential Duties and Responsibilities: Team Management and Development:Manages a team of outside sales representatives, outside sales leads, and outside sales supervisors providing guidance, support and motivationSupports recruiting efforts, builds, trains, and oversees the outside sales teamProvides coaching and mentoring to sales team members to enhance their performance and career developmentFosters a positive and motivating work environment that encourages teamwork and high performanceConducts regular performance evaluations, offers constructive feedback and support to facilitate continuous improvement Outdoor Sales Strategy and Planning:Develops and implements comprehensive outdoor sales strategies to attain predefined sales objectivesAnalyzes market trends and customer preferences to tailor sales approaches effectivelyUtilizes Sales Rabbit platform to enhance sales efficiency and productivityTrains team members on Sales Rabbit tools and techniques for optimized performanceConducts market analysis to identify new opportunities and understand competitor activity Customer Relationship Management:Builds and maintains strong relationships with key clients and prospectsAddresses customer inquiries, concerns, and feedback promptly and effectivelyEnsures high levels of customer satisfaction and retention Monitor Sales Metrics and Performance:Assists and tracks key performance indicators (KPIs) set by Director of Sales and marketing, to measure sales team performanceAnalyzes sales metrics regularly and takes corrective actions to ensure sales goals are achieved Compliance and Ethics:Ensures compliance with all company policies, industry regulations, and ethical standardsPromotes a culture of integrity and accountability within the sales teamMaintains confidentiality of sensitive information and adhere to data protection policies Sales Meetings and Training Sessions:Engages in regular sales meetings to discuss progress, challenges, and strategiesConducts training sessions to enhance the skills and knowledge for outside sales team Manage Key Accounts and Build Strategic Client Relationships:Cultivates and nurtures relationships with key accounts to foster long-term partnershipsIdentifies opportunities for upselling and cross-selling to maximize revenue Ability to Travel Throughout CA:Flexibility to travel extensively throughout California to meet with clients, attend meetings, and oversee sales operationsEnsures compliance with travel policies and procedures while optimizing travel efficiency Collaboration and Coordination:Collaborates with marketing, customer success, operations, product management, and customer support teams to ensure seamless coordination and alignment of sales effortsParticipates in cross-functional meetings, initiatives, and projects to drive business growth and customer success Vehicle Maintenance and Travel:Maintains vehicle/equipment pre-op/post-op to be prepared to perform required dutiesMaintains a clean driving record as defined by the current fleet insurance underwriterSpends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completed Safety Awareness and Compliance:Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as neededUnderstands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperworkUnderstands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)Upholds a secure work environment by adhering to regulations, procedures, and company policies, ensuring safety standards are consistently maintainedAdheres to safety protocols and guidelines outlined in the Race employee handbook and job description to promote a safe work environment Other duties as necessary may include but are not limited to:Successfully complete assigned training and examinations, as well as participate in ongoing performance and development reviews, and goal settingBe available to participate in internal or external meetings, special functions, and professional development opportunitiesCross-train and share knowledge with other team membersSupport routine tasksMaintain a professional appearance, hygiene, and demeanor Managerial Responsibilities:Follows team procedures and guidelines, along with policies outlined in the Race Communications Employee HandbookAssists the team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficientlySupports employees with team matters within multiple practices within the department in accordance with the organization’s policies and applicable lawsLead and motivate team members to achieve goals, set performance standards, and provide constructive feedback through regular evaluationsOversee the accurate and timely submission of timecards, ensuring compliance with payroll deadlines, while addressing discrepancies or issuesIdentify training needs and facilitate professional development to enhance team skills and performanceAddress conflicts and resolve interpersonal issues within the team, fostering a positive work environmentManage resources effectively, ensure the team has the necessary tools to succeed, and track progress towards clear, aligned objectivesEnsure compliance with company policies, procedures, and regulatory requirements, while keeping communication open and transparent with team membersReport team performance and project updates to upper management, making adjustments as needed to meet targetsDirect supervision of subordinates, along with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. As Part of Our Team, You Will Enjoy:100% Employer-paid medical, dental, vision, and life for all our employees401 (k) with 100% Employer-matched up to 4% of your annual incomeGenerous paid time off including sick, vacation, holiday and birthday payFree Race highspeed internet and phone service where available All offers of employment are contingent until all pre-employment requirements are met. These requirements, may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements. Race will consider qualified job applicants with arrest and conviction records for employment. All new employees will participate in the mandatory 'Speedway to Success' (Speedway) orientation at one our offices. The duration of the Speedway program spans from 1-3 weeks, depending on the position. During Speedway the schedule will vary; you may not work full 8-hour days and there may be off days. For those working remotely, virtual attendance will depend on position requirements. Further details will be provided to you during the interview process, and before your start date. Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation), with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sex stereotype, gender identity/gender expression and sexual orientation, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation. To arrange reasonable accommodation(s) for qualified individuals with disabilities, please contact recruiting@race.com to initiate the interactive process. Updated: 12/2024 Compensation details: 70000-80000 Yearly Salary PIded22b7fe1fa-25405-36311276

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