Lead Customer Service Rep

2 weeks ago

Colchester, United States Destination Pet LLC Full time
Job DescriptionJob Description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us

We are looking to add a Lead Customer Service Representative to our team at Gagnon's Pet Resort

CORE RESPONSIBILITES (include but are not limited to):

  • Supports Mission, Vision and Values of Destination Pet.
  • Sells the services and products of the facility to prospective customers.
  • Tours prospective clients and visitors through the facility.
  • Answers the telephone, receives and provides appropriate information according to established procedures.
  • Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
  • Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
  • Explains company and facility policies to customers in a positive manner.
  • Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
  • Escorts pet guests to/from their enclosure and provides water as needed.
  • Operates the Point-of-Sale system.
  • Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
  • Completes all required training and attends training sessions as needed/assigned.
  • Treats customers, guests, visitors and co-workers in a professional, courteous manner.
  • Assists other associates as needed.
  • Handle escalated customer situations
  • Open/Close center
  • Facilitate training of new employees

REQUIREMENTS:

Expertise & Experience:

  • High School Graduate or Equivalent.
  • Minimum of 1-year experience in a customer service role or retail sales experience.
  • Must have ability to resolve problems quickly and professionally.
  • Must have strong communication and interpersonal skills.
  • Must have excellent telephone skills.
  • Must be able to utilize a multi-line phone system and work on a computer system.
  • Displays a professional manner at all times.

Physical:

  • Must be able to work evenings, weekends and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to stand, walk and climb stairs frequently.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

REPORTS TO:General Manager

PAY: $18.50-$21.50/hour DOE.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

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