Branch Operations Supervisor
1 month ago
Responsibilities:
• Oversee the opening and closing procedures of the branch, ensuring all processes are in place for a smooth operation
• Supervise branch staff, ensuring that all employees are prepared and ready for the day's operations
• Ensure the accurate and efficient processing of customer credit applications
• Maintain and update customer credit records on a regular basis
• Provide support to tellers as needed, stepping in to assist with customer transactions
• Monitor customer accounts regularly, taking appropriate action when necessary
• Review and reconcile bank statements at the end of each day
• Utilize banking software such as CSI NewPoint for daily operations and customer data management
• Ensure compliance with all banking regulations and maintain positive bank relations
• Handle and resolve any banking discrepancies or fraudulent activities promptly and professionally
• Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) to manage and track branch operations and customer interactions.• Proficiency in ADP - Financial Services is required
• Experience with CRM tools is necessary
• Proficient in Data Processing
• Familiarity with Epic Software is mandatory
• Expertise in ERP - Enterprise Resource Planning is crucial
• Previous experience with About Time software is desired
• Auditing skills are required
• Proficiency in Check Processing is necessary
• Exceptional Communication skills are essential
• Strong understanding of Compliance requirements in banking is needed
• Experience in managing Bank Relations is important
• Proficiency in Bank Deposit procedures is required
• Knowledge of Bank Regulation is necessary
• Experience in Bank Reconciliations is crucial
• Ability to handle Bank Statements is desired
• Experience in managing Bank Transactions is required
• Understanding of Banking Compliance is necessary
• Previous experience in Banking Operations is crucial
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