Customer Service Representative

1 week ago


South Burlington, United States Robert Half Full time
Job DescriptionJob Description

We are offering a long-term contract employment opportunity in the Transportation Equipment Manufacturing industry for a Customer Service Representative, based in So. Burlington, Vermont. In this role, you will be focusing on post-sales activities that involve technical aspects and parts of our products. Your strong customer service skills will be utilized in handling inquiries, parts lookup, and basic troubleshooting for customers.


Responsibilities:

• Handle customer inquiries regarding parts and technical matters

• Utilize strong customer service skills to ensure customer satisfaction

• Conduct basic troubleshooting for customers on 3 to 4 products after initial training

• Use SAP software and other technology tools to look up orders and address technical issues

• Assist in ordering parts for customers as needed

• Provide remote support and technical support to customers

• Participate in post-sales support to assist customers

• Be savvy with computer and/or software technology for efficient job performance

• Proficiency in customer service, with a focus on maintaining high customer satisfaction.

• Experience in a call center environment, handling inbound and outbound sales calls.

• Ability to provide technical support to customers, both on-site and remotely.

• Experience in post-sales customer support, ensuring customer satisfaction after the purchase.

• Strong communication skills, both verbal and written.

• Ability to work in a fast-paced environment, multitasking and prioritizing tasks as necessary.

• Proficient in using computer software and technology for customer service purposes.

• Possess problem-solving skills to effectively address customer issues and concerns.

• Demonstrated ability to work effectively in a team environment as well as independently.



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