Desktop Support Analyst

4 days ago


North Charleston, United States Robert Half Full time
Job DescriptionJob DescriptionWe are offering a short term contract employment opportunity for a Desktop Support Analyst based in Charleston, South Carolina. This role is in the Real Estate Property/Facilities Management industry, and it involves addressing and resolving end-user issues, tracking user incidents, and managing mobile device environments, among other tasks.

Responsibilities:
• Effectively manage and troubleshoot various aspects of mobile device environment, including devices like iPhones, iPads, and Androids.
• Carry out software deployments as and when necessary.
• Maintain an accurate inventory of surplus equipment.
• Efficiently respond to and keep track of user incident and request work activities via a ticketing system.
• Resolve end-user issues, ensuring timely updates to the affected users.
• Install, configure, and troubleshoot network printers, scanners, and local printers.
• Ensure the accurate processing of customer credit applications.
• Maintain precise and up-to-date customer credit records.
• Monitor customer accounts and take appropriate action when needed.• Proficiency in Microsoft software and applications
• Familiarity with Active Directory, with the ability to manage and troubleshoot issues
• Knowledge of computer hardware, including the ability to identify, troubleshoot, and resolve hardware issues
• Experience with configuration management, capable of setting up and maintaining system configurations
• Ability to handle deployments, including the installation and setup of new systems and software
• Demonstrated experience in deskside support, providing direct assistance to users when needed

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