Bilingual Call Center Representative

16 hours ago

Allentown, United States People First Federal Credit Union Full time
Job DescriptionJob Description

This is not a remote position. It is based in the Allentown, PA area.


People First is looking for representatives to join our team This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video, or in person. Consistently provide an atmosphere of exceptional member service. Actively listen to, troubleshoot, resolve, or escalate member issues to the appropriate department, as well as complete banking transactions and cross-selling products, services, and special promotions.


Duties and Responsibilities:

  • Delivers an exceptional member experience by actively listening to our member's needs through various communication channels. Uncovers financial solutions through conversations and recommends credit union products and services that support the member's financial goals. Maintains current knowledge of all credit union services, policies, and promotions.
  • Assists new and existing members process transactions, troubleshooting, resolving or escalating member problems, inquiries, or complaints. Refers escalations to supervisor as needed, along with recommendations for resolution. Provides information to members on all People First Federal Credit Union accounts, products, services, and payments. Completes maintenance on accounts and opens new accounts, products, and services.
  • Cross-sells credit union services.
  • Performs a variety of miscellaneous tasks including keyboarding, filing, computer input, and answering the phone.
  • Performs Teller/Member Solutions Associate/Universal Virtual Teller duties/responsibilities when needed.

Benefits:

  • Excellent medical, dental, and vision plans
  • Health reimbursement account
  • Flexible Spending and Dependent Care Accounts
  • Group Term Life Insurance
  • Short-Term and Long-Term Disability
  • Paid time off
  • 401k Plan with company match


Hours:

  • Monday through Thursday 8:45am to 5:30pm. Friday's: 8:45am to 5:30pm or 9:15 am to 6pm.
  • Saturday's 9:00am to 12:00pm (rotation)

Qualifications:

  • High School Education or GED.
  • Bilingual (English and Spanish) skills required.
  • One year to three years of similar or related experience.
  • Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
  • Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
  • Good listening, communication, and computer skills.
  • Able to make decisions with minimum information.
  • General office equipment such as computers, copiers, and scanners. Includes the ability to learn and adapt to new technology and processes.
  • Thorough knowledge of established credit union procedures and policies. Understanding of credit union operations. Maintains confidentiality related to credit union operations and work-related information.

People First provides equal employment opportunity to all employees and applicants for employment. People First prohibits discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws.



Compensation details: 21.22-22.72 Hourly Wage



PI9b14b3870606-25405-36390355

  • Bilingual Call Center Customer Service Representative

    4 weeks ago

    Allentown, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Bilingual Call Center Customer Service Representative

    3 weeks ago

    Allentown, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Bilingual Call Center Collections

    4 weeks ago

    Allentown, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Bilingual Call Center Collections

    3 weeks ago

    Allentown, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Bilingual Call Center Representative

    5 days ago

    Allentown, United States Disability Solutions Full time

    This is not a remote position. It is based in the Allentown, PA area.People First is looking for representatives to join our team! This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video, or in person. Consistently...

  • Bilingual Call Center Representative

    1 day ago

    Allentown, United States Disability Solutions Full time

    This is not a remote position. It is based in the Allentown, PA area.People First is looking for representatives to join our team! This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video, or in person. Consistently...

  • Bilingual Call Center Representative

    5 days ago

    Allentown, United States People First Federal Credit Union Full time

    Job DescriptionJob DescriptionThis is not a remote position. It is based in the Allentown, PA area.People First is looking for representatives to join our team! This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video,...

  • Bilingual Call Center Representative

    2 hours ago

    Allentown, United States People First Federal Credit Union Full time

    Job DescriptionJob DescriptionThis is not a remote position. It is based in the Allentown, PA area.People First is looking for representatives to join our team! This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video,...

  • Bilingual Customer Service Representative

    3 weeks ago

    Allentown, Pennsylvania, United States iQuor Full time

    We are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team at iQor. As a key member of our call center, you will be responsible for providing exceptional customer service to clients via phone.The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work in a...

  • Bilingual Customer Service Representative

    2 months ago

    Allentown, United States PeopleShare Full time

    **Bilingual Customer Service Representative Need in Allentown ** PeopleShare is looking for experienced, friendly and eager to learn customer service representative Allentown. Bilingual in English/Spanish is required. You will be assisting patients with Medicaid and medical assistant programs. Hit the ground running today with PeopleShare!Job Details for a...

  • Bilingual Customer Service Representative

    2 months ago

    Allentown, United States PeopleShare Inc Full time

    **Bilingual Customer Service Representative Need in Allentown ** PeopleShare is looking for experienced, friendly and eager to learn customer service representative Allentown. Bilingual in English/Spanish is required. You will be assisting patients with Medicaid and medical assistant programs. Hit the ground running today with PeopleShare! Job Details for...

  • Bilingual Customer Service Representative

    2 months ago

    Allentown, United States PeopleShare Inc Full time

    **Bilingual Customer Service Representative Need in Allentown ** PeopleShare is looking for experienced, friendly and eager to learn customer service representative Allentown. Bilingual in English/Spanish is required. You will be assisting patients with Medicaid and medical assistant programs. Hit the ground running today with PeopleShare! Job Details for a...

  • Customer Service Representative

    2 weeks ago

    Allentown, United States Uline Full time

    Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our...

  • Customer Service Representative

    3 weeks ago

    Allentown, United States Uline Full time

    Customer Service Representative - Bilingual Pay from $23 to $28 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our...

  • Call Center Professional

    3 weeks ago

    Allentown, Pennsylvania, United States iQuor Full time

    iQor is a leading provider of customer experience management solutions, and we are committed to hiring talented professionals who share our vision. As a Call Center Professional, you will play a critical role in delivering outstanding customer service and driving business growth.The successful candidate will possess strong problem-solving skills, attention...

  • Call Center Representative

    5 days ago

    Allentown, United States Disability Solutions Full time

    This is not a remote position. It is based in the Allentown, PA area.People First is looking for representatives to join our team! This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video, or in person. Consistently...

  • Bilingual Claims Customer Service Representative

    4 weeks ago

    Allentown, United States PMA Companies Full time

    Back Bilingual Claims Customer Service Representative #4283 Multiple Locations Apply Apply for this job now! Apply Job Description: As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the...

  • Bilingual Claims Customer Service Representative

    4 weeks ago

    Allentown, United States PMA Companies Full time

    Back Bilingual Claims Customer Service Representative #4283 Multiple Locations Apply Apply for this job now! Apply Job Description: As a member of the Customer Service Center Call Center Team, ensure efficient and timely processing of all work assignments into applicable business systems with strict adherence to all established procedures to assist in the...

  • Call Center Representative

    5 days ago

    Allentown, United States People First Federal Credit Union Full time

    Job DescriptionJob DescriptionThis is not a remote position. It is based in the Allentown, PA area.People First is looking for representatives to join our team! This individual will assist new and existing members with information about their membership, shares, loans, and credit union services as requested by the members via phone, digital channels, video,...

  • Customer Service Representative

    2 weeks ago

    Allentown, United States PeopleShare Full time

    ** Customer Service Representative Need in Allentown ** PeopleShare is looking for experienced, friendly and eager to learn customer service representative Allentown. Bilingual in English/Spanish is required. You will be assisting patients with Medicaid and medical assistant programs. Hit the ground running today with PeopleShare!Job Details for a Customer...