Day Warehouse Lead

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

Come see what’s cookin’ at HelloFresh

At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.

Job Description:

The Logistic Warehouse Lead will be responsible for the day-to-day data entry and transactional receiving of returned boxes by drivers. In addition, you will manage all return volume, including the processing and deep dives into root causes. You will be responsible for understanding the root causes of returns coming from drivers at any one time and reporting on those issues. The Logistics Warehouse Lead will lead and cultivate a functional working relationship with all levels of personnel throughout the organization. 

You will...

• Report to the Delivery Station Site Manager to support operational returns and communicate delays or any issues while quickly analyzing and prioritizing work to prevent failures
• Input and maintain a database of returns and other performance indicators, ensuring a high degree of accuracy
• Monitor on-site fleet for damage and maintain records. Provide quality and safety concerns to the Fleet Manager.
• Responsible for ensuring UTR safety policies and audits are completed
• Monitor routes still on the road and communicate, adjust, and help drivers complete delivery routes accordingly.
• Perform routing.
• Perform some dispatching functions for drivers and provide coverage for the Delivery Station Supervisor/Delivery Station Site Manager on nightshift, weekends, and holidays.
• Monitor and evaluate quality, returns, vans, and other agreed indicators
• Ensure security of all HelloFresh assets (hub facilities, vehicles, inventory)
• Employees are expected to perform related responsibilities assigned by management, which may be added or revised based on business and operational needs, with or without advance notice
• Inbound delivery vehicles and track out-of-service issues
• Occasionally, transport delayed package deliveries to customers, move vans in and out of the building, and transport vehicles to and from repair shops.
• Have good attendance and punctuality.

You are...

• Inclusive in your approach to engage staff and bring out the best performance in a team
• A conveyer of clear vision, setting direction and goals, and driving team understanding during daily/weekly stand-ups and leadership reviews.
• Sound in data-driven decisions that express originality and an enterprising mindset.
• Collaborative - enjoys working with different teams to gather inputs.

You have…

• High school diploma or equivalent
• Must be at least 22 years old and legally authorized to work in the US
• 6+ months of previous cargo/big box truck driving experience required
• Possess and maintain a valid driver's license
• Have a clean driving record
• Can work flexible hours, including overtime, weekends, and holidays
• Must be able to pass all pre-employment screens (including drug, background, and criminal checks)
• 1+ years experience in operations for fulfillment, supply chain, logistics, or transportation companies
• Meet schedules/timelines and organize your own work. Can reliably work alternative and flexible work schedules, including nights, Sundays, and Holidays
• Basic proficiency in manipulating data and reporting
• This position's essential functions demand the performance of the following physical requirements with or without reasonable accommodation:
  • Can lift/move up to 50 lbs and participate in physical job activities such as standing, walking, and crouching daily. Can work in an environment that may be hot, cold, and noisy.

You’ll get…

• Competitive Hourly Wage & 401K company match that vests immediately upon participation
• Generous parental leave of 4 weeks & PTO policy
• Flexible health plans effective first day of employment
• 75% discount on your subscription to HelloFresh (as well as other product initiatives)   
• Collaborative, dynamic work environment within a fast-paced, mission-driven company

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Mon-Fri / 12pm-8pm

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

• Europe: EUaccommodations@hellofresh.com
• APAC: APACaccommodations@hellofresh.com
• United States: USCandidateAccommodations@hellofresh.com
• Canada: CAaccommodations@hellofresh.com