Lockbox Specialist

Job DescriptionJob Description

BCforward is seeking highly motivated and experienced Lockbox Specialist Extractor

Job Title: Lockbox Specialist Extractor

Location: 4910 Tiedeman Road, Brooklyn, OH - Onsite Job

Duration: 7+ Months

Pay Rate: $18/Hr. On W2

Weekend Shift:

• Schedule is Saturday and Sunday 7:30 am to 6:00pm

Job Brief 

• Under direct supervision, the Specialist is primarily focused on execution  of basic processing work following defined procedures. The Specialist is also responsible for routine operational and/or administrative work and escalates any issues.

Essential Job Duties  

• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties   Administers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for  filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process   May assist in reviewing or ensuring proper documentation or procedures are used for basic activities   Performs basic routine tasks assigned by manager.  May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers   Completes work by following clear defined procedures   Other duties as assigned

Required and/or Preferred Qualifications

• Experience & Education 0-1 years of experience with working knowledge of the business or general office skills High School Diploma or equivalent work experience required.
• College degree preferred    
• Skillsets Required at all Specialist Levels Works well with others in a fully developed team environment Open minded and adaptable to new ideas in a changing environment Exceptional attention to detail.
• Ability to work under pressure and meet deadlines Proficient in Microsoft Office applications Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Proven ability to handle monetary/ processing functions independently Proven ability to handle high transaction volumes accurately and meet production goals

Leveling Skills

• Proven effective verbal/written communication and interpersonal skills
• Good judgment knowing when to escalate issues
• Ability to identify, assess and escalate concerns appropriately
• Comfortable navigating multiple computer systems and applications
• Basic knowledge of banking policies, procedures, government regulations
• Ability to perform simple scheduled and non-scheduled maintenance functions
• Excellent customer service skills    

LOB Specific Skills

• (Examples) Open mail and extract paper invoices/checks
• (Applicants will be tested to determine extraction skills)
• Properly sort non-payment documents for processing Accurately batch work and communicate issues to Workflow Coordinator or Supervisor  
• Cross training in other functional areas is required to maintain coverage in critical department   functions, e.g., mail sort, keying, reassociation, and data entry.
• Other duties as assigned. 

Company DescriptionAbout BCforward
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.Company DescriptionAbout BCforward\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.\r
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.\r
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.\r
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

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