Customer Service Representative

3 weeks ago


Oregon City, United States Robert Half Full time
Job DescriptionJob Description

Robert Half is partnering with a reputable organization who is seeking a Customer Service Representative in Oregon City, OR. This role is crucial to their operations, involving customer interactions and record maintenance. It's an excellent long-term contract opportunity for those skilled in handling a high volume of calls, have a heart for serving others, and demonstrating empathy in every interaction.


Responsibilities:

• Conduct assessments over the phone, ensuring detail-oriented and empathetic approach throughout the process

• Deliver customer service in a trauma-informed manner, while maintaining efficiency

• Uphold strict confidentiality and maintain boundaries in all interactions

• Work with various partners for coordinated service delivery

• Ensure accurate data entry and proficient database navigation

• Manage account and administrative tasks

• Use Microsoft Office Suites for various tasks

• Operate a multi-line phone system effectively.

• Proficiency in Customer Service is mandatory

• Ability to type at a speed of 45 - 60 WPM is required

• Experience in answering Multi-Line Phone System is a prerequisite

• Proficiency in Microsoft Office Suites is essential



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