Breakfix Technician

Description: This is an entry level role and a great opportunity to break into IT. This role is onsite in Lake Moses Washington M-F and the shift is 1pm - 10pm. Please only apply if you are comfortable with the commute and the hours. If you have a CompTIA and looking for your start we want to speak with you

Top skillsets for this role:

1. Hardware troubleshooting/breakfix experience (working with laptops and computers)
2. Software troubleshooting experience (Office 365 issues such as Outlook not working)
3. Recently completed degree

DAILY RESPONSIBILITY:

End-User Daily operation support.

> On-site computing support that is responsible for three building at the Moses Lake Plant.

> Resolve end-users emergent issues in support of specific manufacturing operations.

> Reimaging and supporting various technologies and laptops.

> Provide prompt response to IT service requests via phone and desk-side customer support

> Routinely patrol the factory and flight line stalls in search of IT issues to pro-actively resolve issues.

> Create draft documentation to be submitted for approval and add to the team (KB)Knowledge Base(HPSM) as solutions are identified.

> Research, conduct troubleshoot and resolve PC, LAPTOP, Printer, Network (Wired/Wireless) and Windows Issues.

> Preparation of flight-line installs for new PC Installations

> Support troubleshooting of printing issues

> Will be working in a factory and office environment. Using established processes, and perform software and some hardware break/fix support.

> Documenting new processes that are currently being done but have not been documented.

> Disconnecting and reconnecting computing equipment and networking equipment.

> Helping customers via phone, in person and remotely.

> 2-4 yrs experience troubleshooting basic networking issues.

> Be able to provide direction and assistance to teammates

> Provide end-user technical support services within the factory and office environment.