Alarm Service Technician-Fire

2 months ago

Tallahassee, United States W3Global Inc Full time
Job DescriptionJob Description

Position Summary:

This position test, services, and repairs fire systems for municipal, residential, and commercial customer accounts.

Position Responsibilities:

  • Service, repair and install all systems based on customers' orders.

  • Demonstrate systems for customers and explain details, such as the causes and consequences of false alarms.

  • Test and repair circuits and sensors, following wiring and system specifications.

  • Participate in the after-hours on-call rotation.

  • Complete and submit all service call related documents.

  • Keep an orderly vehicle and accurate inventory stock levels.

  • Various projects and other miscellaneous duties as assigned.

Position Requirements:

  • High school diploma (or equivalent).

  • Technical school training and/or certification is preferred.

  • One year of experience with the fire systems is preferred.

  • One year of experience in low voltage wiring is preferred.

  • Must have flexibility to travel and work overtime when needed.

  • Comfortable with computers and Microsoft Suite (intermediate Excel, Word, and Outlook).

  • IT and networking experience is a plus.

  • Current BASA/FASA certification is preferred.

Knowledge, Skills and Abilities Required:

  • Strong communication and customer service skills.

  • Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

  • Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

  • Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

  • An acceptable driving and criminal history record

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