Customer Service Representative

3 weeks ago

Union City, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Fulfillment Associate / OS&D

The Fulfillment Associate provides administrative support to the Account Services and Front/Back Operations Teams. They are instructed in general knowledge of the Point of Purchase Display Industry to better assist the entire Account Services and Operations Teams. This role also provides back-up to the Front Desk Associate, as needed.

 

Location: Hayward, CA 94544

Compensation: $23.00 per hour depending on experience

“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401k plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”

 

Responsibilities:

  • Monitor and Maintain Web-Based Hotlines: Ensure hotline requests are logged, tracked, and addressed promptly.

  • Interpret Drawings and Layouts: Read basic drawings and layouts to determine required parts.

  • Direct Communication: Call stores and speak with Team Members, Operations Members, or Store Managers to clarify hotline requests and ensure accurate parts are shipped.

  • Coordinate with Production and Fulfillment Teams: Work with teams to pull correct parts for shipment.

  • Shipping Information and Memos: Supply shipping information and write up shipping memos.

  • Log and Track Requests: Maintain a log of all hotline requests and tracking information.

  • Post Tracking Information: Post tracking details to the hotline and email store procurement requesters.

  • Invoice Preparation: Prepare invoices for fulfillment parts and shipments.

  • Update Hotline with Invoices: Post invoices to the hotline.

  • Update Completion Dates: Update estimated completion dates if replacement products need to be produced.

  • Inventory Management: Differentiate inventory allocated for new stores versus replacements.

  • Maintain Instruction Sheets: Keep all instruction sheets and be familiar with different part numbers for each job.

  • Handle Inbound Calls: Take inbound calls from stores and clients for fulfillment requests on other production jobs.

  • Front Office Support: Back up the Front Office Associate when needed.

 

Qualifications:

  • Reliability and Accountability: Consistent attendance and punctuality required.

  • Detail-Oriented: Strong attention to detail.

  • Independent Worker: Ability to follow directions with minimal supervision.

  • Sense of Urgency: Must be a self-starter with a sense of urgency.

  • Multi-Tasking and Organizational Skills: Ability to multi-task and maintain strong organizational skills.

  • Proficiency in Microsoft Applications: Proficient in Outlook, MS Word, and Excel; able to create and maintain documents and spreadsheets.

  • Strong Communication Skills: Excellent verbal and written communication skills; able to communicate with all levels within the organization.

  • Problem-Solving Skills: Strong reasoning, negotiation, and problem-solving skills, including the ability to be proactive and anticipate potential problems.

 

Preferred Experience:

  • OS&D (Over, Short, and Damaged) Experience: Previous experience handling OS&D issues in a logistics or supply chain environment.

  • SC&L (Supply Chain and Logistics) Experience: Background in supply chain and logistics operations.

 

This role is ideal for someone who is detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment. If you have the required experience and skills, we encourage you to apply directly to Sarah.Harvey@lhh.com.



Pay Details: $21.00 to $23.00 per hour

Search managed by: Sarah Harvey

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

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