Call Center Representative

3 days ago

Austin, United States BCForward Full time
Job DescriptionJob Description

BCforward is currently seeking a highly motivated Call Center Representative for an opportunity located in Austin, TX

Position Title: Call Center Representative
Location: Austin, TX, 78727
Anticipated Start Date: 1/6/2025  
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration:  13 Months [With the possibility of Extension]
Job Type: [CONTRACT], [ONSITE]


Job Description:

Responsibilities:

  • This role provides unbiased assistance to Medicaid Providers with questions 
  • regarding eligibility, medical claims status, and other program questions. 
  • Assists with problem resolution, as needed. 
  • Responds to phone inquiries in a prompt, courteous and concise manner. 
  • Documents all encounters in clear and concise online logs. 
  • Transfers callers to other Call Center units as needed. 
  • Meets individual performance standards. 
  • Performs other duties as may be assigned by management. 
  • Attains and maintains strict required attendance and performance metrics.

Note:

  • On-site: Based on business needs and/or performance,  may change to remote in the future. 
  • Local: Yes. Must be local to Austin 
  • Must be available for any 8-hour shift from 7 am to 7 pm.
  • We are unable to accommodate schedule change requests during the first 90 days. 

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

Company DescriptionAbout BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer. All qualified applicants willCompany DescriptionAbout BCforward:\r
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r
\r
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r
\r
BCforward is an equal opportunity employer. All qualified applicants will

  • Call Center Representative

    1 month ago

    Austin, United States Biz Voice Boost Full time

    About Us: At Biz Voice Boost, we understand that every call matters. We're not just a call centre; we're your dedicated partner in delivering exceptional customer experiences. Our bespoke solutions are tailored specifically to meet the unique needs of your business, ensuring that every interaction leaves a lasting positive impression. Job Title: Call Center...

  • Election Call Center Representative

    4 weeks ago

    Austin, Texas, United States Manpower Group Inc. Full time

    Election Call Center Representative Job DescriptionWe are seeking enthusiastic and dedicated Election Call Center Representatives to provide vital support to voters during the upcoming election season. In this role, you will help voters with inquiries related to the election process, including registration, polling locations, and voting procedures.Key...

  • Call Center Representative

    1 week ago

    Austin, United States BCForward Full time

    Job DescriptionJob DescriptionPosition Title: Call Center RepresentativeLocation: Austin, TX 78727Expected Duration: 6+ monthsWorking Hours: Must be available for any 8 hours shift from 7am to 7pm CTClient is unable to accommodate schedule change requests during the first 90-days.100% attendance during draining required.Training: 90-day training program...

  • Healthcare Call Center Representative

    4 weeks ago

    Austin, Texas, United States Ascension Full time

    Job SummaryWe are seeking a skilled Healthcare Call Center Representative to join our team at Ascension. As a representative, you will be responsible for answering incoming calls and performing triage of inquiries. You will also respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set...

  • Healthcare Call Center Representative

    4 weeks ago

    Austin, Texas, United States Ascension Full time

    Job SummaryWe are seeking a skilled Healthcare Call Center Representative to join our team at Ascension Seton in Austin, Texas. As a key member of our Patient Services team, you will be responsible for answering incoming calls and providing exceptional customer service to our patients and families.ResponsibilitiesAnswer incoming calls and perform triage of...

  • Healthcare Call Center Representative

    4 weeks ago

    Austin, Texas, United States Ascension Full time

    **Job Summary**We are seeking a skilled and compassionate Healthcare Call Center Representative to join our team at Ascension in Austin, Texas. As a representative, you will be responsible for answering incoming calls and performing triage of inquiries, responding to telephone and/or Internet inquiries from customers seeking information and/or resources, and...

  • Call Center Representative

    1 month ago

    Austin, United States Texas Mutual Full time

    We're excited you're considering joining a great place to work! Texas Mutual is deeply committed to creating and maintaining an environment of mutual respect and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to age, race, color, national origin,...

  • Call Center Customer Service Representative

    3 weeks ago

    Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center – Customer Service  – Austin TX 78727 Job Title:           Call Center – Customer ServiceLocation:         Austin TX 78727Duration:         12 Months Contract Responsibilities:Customer Service Management - Responsible for ensuring...

  • Call Center Representative

    2 months ago

    Austin, United States People's Community Clinic Full time

    Overview: Help coordinate the flow of patient callers in a manner that reflects superior customer service and ensures timely patient care. The starting pay rate for this position is between $16 - $18 hourly. *This position is based in Austin, TX and is eligible for hybrid/remote work. Must be willing to work onsite as needed. Responsibilities: Answer...

  • Call Center Customer Service Representative

    3 weeks ago

    Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center – Customer Service  – Austin TX 78727 Job Title:           Call Center – Customer ServiceLocation:         Austin TX 78727Duration:         12 Months Contract Responsibilities:Customer Service Management - Responsible for ensuring...

  • Call Center Customer Service Representative

    4 weeks ago

    Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated Call Center – Customer Service  – Austin TX 78727 Job Title:           Call Center – Customer ServiceLocation:         Austin TX 78727Duration:         12 Months Contract Responsibilities:Customer Service Management - Responsible for ensuring...

  • Call Center Assistant

    3 weeks ago

    Austin, United States Chats Cloud Cover Full time

    Job Title: Call Center Assistant Job Overview: We are looking for a customer-focused Call Center Assistant to provide excellent support for our clients and customers. The ideal candidate is a skilled communicator who can resolve issues, answer questions, and provide product or service information. This role requires patience, empathy, and a commitment to...

  • Medical Call Center Rep

    3 weeks ago

    Austin, United States Addison Group Full time

    Job Title: Medical Call Center Representative (Bilingual) Location: Austin, TX (remote - up to 1 day/week in office may be required) Industry: Healthcare Pay: $18 - $22 About Our Client Addison Group is actively hiring on behalf of a healthcare-focused client that delivers high-quality, patient-centered care to Medicare-eligible individuals. This...

  • Call Centre Representative

    6 days ago

    Austin, United States BCForward Full time

    Job DescriptionJob DescriptionBCforward is currently seeking a highly motivated CSR (Call Center) for an opportunity at Austin, TX 78727 Job Title:           Customer Service Representative (Call Center)Location:         Austin TX 78727duration:         14 Months Contract Responsibilities:Must be local to Austin Must be available...

  • Call Center Support Agent

    4 weeks ago

    Austin, Texas, United States Excel Fitness Full time

    Job Summary:As a Call Center Support Agent at Excel Fitness, you will serve as an advocate to our members, guests, and prospective members. Your primary responsibility will be to provide accurate information regarding company products, policies, and practices to both internal and external customers while delivering exceptional customer service.Key...

  • Call Center Operations Manager

    4 weeks ago

    Austin, Texas, United States ELITE VISON GROUP LLC Full time

    Job SummaryWe are seeking an experienced Call Center Manager to oversee our call center's daily operations and personnel. The ideal candidate will have a strong grasp of customer service metrics and key performance indicators in a call center setting.ResponsibilitiesManage call center employees to provide excellent customer serviceOversee call center...

  • Call Center Specialist

    1 month ago

    Austin, United States United Heritage Credit Union Full time

    Location: This position will be working remotely on Mondays, Wednesdays, and Fridays. This position will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays. Schedule: Flexible availability to work an 8-hour shift during the business hours between 7:00am-7:00pm Monday through Friday and rotating Saturdays 9:00am-1:00pm...

  • Call Center Member Support Agent Il

    6 months ago

    Austin, United States Excel Fitness Full time

    Position: Member Support Level 2Reports to: Call Center ManagerDepartment: Call Center Operations Purpose: Serves as an advocate to our members, guests and prospective members. Provides accurate information regarding company products, policies, and practices to both internal and external customers while delivering +1 customer service. Duties and...

  • Call Center Associate

    6 months ago

    Austin, United States Closets by Design Central Texas Full time

    Become an Inbound Call Center Associate for Closets by Design! Do friends say you are great on the phone? Do you love helping people? Does an intimate team environment appeal to you? If you answered Yes! ...then this job is for you! We desirefriendly, organized, and dedicated individuals who have a passion for providing superior customer service to our...

  • Call Center Associate

    6 months ago

    Austin, United States Closets by Design Central Texas Full time

    Become an Inbound Call Center Associate for Closets by Design!Do friends say you are great on the phone?Do you love helping people?Does an intimate team environment appeal to you?If you answered Yes! ...then this job is for you!We desire friendly, organized, and dedicated individuals who have a passion for providing superior customer service to our...