Patient Care Coordinator

4 weeks ago


Valencia, United States Robert Half Full time
Job DescriptionJob DescriptionWe are seeking a Patient Care Coordinator to join our team based in Santa Clarita, California. In this role, you will act as the first point of contact for patients and prospects, ensuring their satisfaction and exceptional care are met. You will also be responsible for administrative tasks, which include scheduling patient appointments, managing patient records, and handling routine inquiries.

Responsibilities:

• Act as the first point of contact for patients and prospects, ensuring exceptional patient care and satisfaction.
• Schedule patient appointments, ensuring efficient management of clinic schedules.
• Undertake outgoing calls effectively, managing schedules to meet the clinic's targets.
• Keep patient details updated in the CRM platform, including contact details and insurance data.
• Liaise with insurance companies for verification of patient insurance policy coverage.
• Manage patient records, overseeing check-ins and check-outs during appointments, and processing stock and custom orders.
• Oversee weekly inventory checks to ensure accuracy.
• Handle payments and assist in financing applications and processes, maintaining detailed financial records, and performing end-of-day procedures and settlements.
• Maintain a welcoming environment, adhering to safety and infection control protocols.
• Ensure confidentiality of all business and patient information.
• Collaborate with other clinic staff to meet the goals set by the regional and corporate management.• Minimum of 2 years of experience in a similar role or healthcare setting
• Proficient in Allscripts, Banner Ads, Cerner Technologies, CRM, and Dentrix Dental Software
• Experience in answering inbound calls is essential
• Ability to handle authorizations, benefit functions, and billing functions effectively
• Proficient in creating and interpreting charts and graphs
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Strong organizational and time management skills
• High level of accuracy and attention to detail
• Ability to maintain patient confidentiality at all times
• Knowledge of healthcare regulations and medical terminologies
• Demonstrated ability to provide exceptional patient care and service.
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