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Practice Associate II
2 weeks ago
Now Hiring dedicated professionals for multiple locations in Westchester County
The Practice Associate II is responsible for ensuring an exceptional patient experience during patient arrival/departure as it relates to registration and appointment scheduling as well as other administrative inquiries ensuring timely services to the patients, their families, and providers. The Practice Associate is part of a team that delivers an exceptional patient experience through kindness, inclusion, integrity, accountability, and excellence.
Responsibilities:
- Greet patients and visitors.
- Register and collect all necessary information from patients for an efficient check-in process.
- Schedule patient appointments/follow up appointments & procedures.
- Review all schedules weekly to ensure accuracy.
- Responsible for insurance verification/ authorizations prior to the patients' appointment Respond to financial information inquiries such as explanation of charges, out-of-network benefits, out-of-pocket expenses, and related activities.
- Collect all time-of-service and past-due payments prior to the start of the appointment. Settle cash drawer in the EHR on a daily basis.
- Answer patient telephone calls promptly and attempt to resolve patient inquiries within the same phone call. Respond to patient portal messages and patient voicemails within 24 business hours.
- Ensure "warm transfer" of calls/that inquiries are routed to the correct party for resolution.
- Initiate registration of new patients in EPIC as needed; all demographics, insurance information, referral/copay requirements, and physician care team information.
- Provide cross coverage as directed by Supervisor/Manager.
- Assist with training and onboarding of new staff as directed.
Qualifications:
- High school diploma or equivalency is required.
- A minimum of 3 years’ relevant experience or a combination of certifications, coursework and experience.
- Candidate must demonstrate strong customer service orientation and the ability to deliver consistent exceptional service while demonstrating tact, respect and sensitivity.
- Candidate must be well organized and be able to manage a demanding workload and moderately complex cases in an accurate and timely.
- Ability to participate as a member of a team, including demonstrating reliability, punctuality, professionalism, respect and adaptability to new and changing situations.
- Ability to work independently and follow-through and handle multiple tasks simultaneously.
- Candidate must demonstrate excellent verbal and written communication skills.
- Ability to work collaboratively with a culturally diverse staff and patient/family population demonstrating tact and sensitivity in stressful situations.
- Working proficiency of Microsoft Office (Word & Excel) or similar software is required and an ability and willingness to learn new systems and programs.
- Must successfully complete systems training requirements.
