Operations Analyst

7 days ago

Ridgefield Park, United States 2020 Companies Full time
Job DescriptionJob DescriptionJob Type:
Regular

Work Location:
Samsung Electronics America - Ridgefield Park, NJ 07660

Overview:

2020 Companies has an immediate full-time VOC (Voice of the Customer) Operations Support Specialist representing our client, Samsung Electronics America.

Pay: $30.00 + per hour based on experience

Location: On-site in Ridgefield Park, NJ office

Required: Fluent in Korean; both written and verbal

The VOC Operations Support Specialist is responsible for analyzing trends, conducting root cause analysis, and working with teams across the organization to champion continuous improvements. This position summarizes the findings, reports them to leadership, and drives actionable solutions while also leading projects to enhance our customer care operations.

What's in it for you?
  • Receive $30.00 + hourly rate, paid weekly
  • Next-day pay on-demand with DailyPay
  • Health/Dental/Vision benefits
  • 401K Program with matching
  • Paid Time Off
  • Paid Holidays
  • Scholarship opportunities for employees and direct family members
  • Employee Assistance Program
  • Leadership Development Program


#STPHNP

Job Description:
  • Perform root cause analysis and define corrective actions to resolve complex customer issues
  • Analyze case data and identify trends or recurring issues
  • Summarize analysis results and present findings to managers and leadership, customizing reports based on the audience
  • Support continuous improvement initiatives by identifying opportunities for process enhancements and advocating for solutions
  • Lead and manage projects, with or without sub-teams, to implement corrective actions and improvements
  • Collaborate with internal and external teams to accomplish tasks
  • Ensure that processes are aligned with the company's strategic goals and improve overall customer satisfaction.


Qualifications:
  • Extensive experience with root cause analysis and corrective actions (Lean Six Sigma green belt preferred but not required)
  • Fluent in Korean with both written and verbal skills
  • Experience with continuous improvement/process improvement
  • Experience in leading projects and reporting to management
  • Excellent organizational skills
  • Able to prioritize tasks independently with minimal supervision
  • Excellent communication skills (verbal and written)
  • Self-driven, flexible, dedicated individual -
  • Team player
  • Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • 4+ years of customer service-related experience
  • College degree


What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.Company DescriptionFor nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agencies in the US launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and Casted-Talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers. 2020 is committed to inspiring our LEADERSHIP values for a far-reaching impact in the industy.Company DescriptionFor nearly 25 years, 2020 Companies has been the premier outsourced sales and marketing agencies in the US launching and advocating new products and brands, penetrating new consumer segments, and executing sales and marketing strategies. 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and Casted-Talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers. 2020 is committed to inspiring our LEADERSHIP values for a far-reaching impact in the industy.

  • Financial Operations Analyst

    17 hours ago

    Ridgefield Park, United States EPITEC Full time

    Financial Operations Analyst (Credit and Collections) Location: Ridgefield Park, NJ Work Schedule: Hybrid (Onsite Monday-Thursday, Remote Friday) Job Type: W2, Contract, 12 Months Top 3 Skills: 1.Credit and collections experience 2. MS Excel (pivot table, vlookups, etc.) 3. Hardworking/wants to learn/focused Job Description: Join our Digital Appliance...

  • Financial Operations Analyst

    3 days ago

    Ridgefield Park, United States EPITEC Full time

    Financial Operations Analyst (Credit and Collections)Location: Ridgefield Park, NJWork Schedule: Hybrid (Onsite Monday-Thursday, Remote Friday)Job Type: W2, Contract, 12 MonthsTop 3 Skills:1.Credit and collections experience2. MS Excel (pivot table, vlookups, etc.)3. Hardworking/wants to learn/focusedJob Description:Join our Digital Appliance Financial...

  • Financial Analyst

    3 days ago

    Ridgefield Park, United States Further Enterprise Solutions Full time

    Job DescriptionJob DescriptionJob Title: Business Professional - Financial Analyst 1Duration: 12 monthsWork Location: Ridgefield Park, NJ, USA Job Description:Mon-Thurs in office - Friday WFH Subject to changeDA Business Analyst 1Work alongside Digital Appliance Financial Operations team:•       Identify, pull and submit Builder Direct billing into...

  • Financial Analyst

    2 days ago

    Ridgefield Park, United States Further Enterprise Solutions Full time

    Job DescriptionJob DescriptionJob Title: Business Professional - Financial Analyst 1Duration: 12 monthsWork Location: Ridgefield Park, NJ, USA Job Description:Mon-Thurs in office - Friday WFH Subject to changeDA Business Analyst 1Work alongside Digital Appliance Financial Operations team:•       Identify, pull and submit Builder Direct billing into...

  • Financial Analyst

    2 days ago

    Ridgefield Park, United States EPITEC Full time

    We are seeking a qualified Contractor position for Financial Analyst 3 - Warehouse Operations Finance Management Analyst. This role will be responsible for Warehouse Operations cost management and analytics.OVERVIEW & RESPONSIBILITIES• Analyze, verify, dispute financial data/invoices and present material in a professional manner.• Track, measure, report,...

  • Business Support Analyst/ Business operation support @ Ridgefield Park, NJ

    4 weeks ago

    Ridgefield Park, United States MindSource Full time

    Mindsource is seeking a Business Support Analyst for one of our Direct Clients . If interested, please drop your resume to akhil@mindsource.com Title: Business Support Analyst Location: Ridgefield Park, NJ Onsite Responsibilities: Manage sales & financial data whose monthly revision and update are required. Support division leadership to deliver valuable...

  • Procurement Analyst

    4 weeks ago

    Ridgefield Park, United States Staffmark Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ. Procurement Analyst Top Skill Sets Required: Procurement Background Presentation Skills Position Description The Procurement Analyst has the overall responsibility of supporting...

  • Supply Chain Analyst

    3 weeks ago

    Ridgefield Park, United States EPITEC Full time

    Join Our Dynamic Team as a Supply Chain Analyst at Epitec!Location: Ridgefield Park, NJ (Hybrid) Job Type: W2 ContractAbout the Role:At Epitec, we are looking for a proactive and detail-oriented Supply Chain Analyst to join our PSI team. You will play a pivotal role in ensuring product availability meets forecasted demand by the Sales team. This exciting...

  • Senior Financial Analyst

    4 weeks ago

    ridgefield park, United States Coda Search│Staffing Full time

    Senior Financial AnalystWe are seeking a motivated and analytical Senior Financial Analyst to join our Accounting & Finance group. The role will provide thoughtful analysis, feedback, and guidance to Senior Management.Job Responsibilities:Provide financial analysis and decision support to Senior Management.Engage with partners at all levels to gather...

  • Senior Financial Analyst

    3 weeks ago

    Ridgefield Park, United States Coda Search│Staffing Full time

    Senior Financial AnalystWe are seeking a motivated and analytical Senior Financial Analyst to join our Accounting & Finance group. The role will provide thoughtful analysis, feedback, and guidance to Senior Management.Job Responsibilities:Provide financial analysis and decision support to Senior Management.Engage with partners at all levels to gather...

  • Senior Financial Analyst

    7 days ago

    Ridgefield Park, United States Coda Search│Staffing Full time

    Senior Financial Analyst We are seeking a motivated and analytical Senior Financial Analyst to join our Accounting & Finance group. The role will provide thoughtful analysis, feedback, and guidance to Senior Management. Job Responsibilities: Provide financial analysis and decision support to Senior Management. Engage with partners at all levels to gather...

  • Operations Analyst

    2 weeks ago

    Manassas Park, United States General Dynamics Mission Systems Full time

    Requires a Bachelor's degree in Electrical Engineering, or a related scientific field such as Mathematics, Physics, Engineering, Operations Research, or Computer Science. Also requires 15 years of job-related experience, or a Master's degree plus 13 Operations Analyst, Operations, Computer Science, Analyst, Mathematics, Operation, Manufacturing, Technology

  • Business Analyst

    2 weeks ago

    Ridgefield Park, United States Woongjin, INC. Full time

    Company Description For More Open Positions Visit us at: http://recruiting.woongjininc.com/ Our Mission WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of...

  • Financial Analyst

    4 weeks ago

    Ridgefield, United States Goodwin Recruiting Full time

    Financial Analyst - Strategic Initiatives **Hybrid** We're seeking a proactive, analytical, and strategic-minded Financial Analyst to join our growing Accounting & Finance team. This is not a traditional financial analyst role-this position requires someone who can go beyond crunching numbers. You'll work closely with senior leadership, including the...

  • Procurement Analyst

    4 weeks ago

    Ridgefield Park, United States Staffmark Group Full time

    Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Ridgefield Park, NJ. Procurement Analyst Top Skill Sets Required: Procurement Background Presentation Skills Position Description The Procurement Analyst has the overall responsibility of supporting the...

  • Business Analyst for Enterprise System Bilingual

    14 hours ago

    Ridgefield Park, New Jersey, United States Woongjin, Inc Full time

    Job Description Job Description Company DescriptionOur MissionWOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant...

  • Business Analyst

    4 weeks ago

    Ridgefield Park, NJ, United States Woongjin, Inc Full time

    WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are seeking an experienced Business Analyst to join the Digital Business Division. The successful candidate will be responsible for...

  • Sr. Analyst of Demand Planning

    2 weeks ago

    Ridgefield Park, United States Intelliswift Full time

    Job ID: 25-06816 Pay rate range - $45/hr. to $50/hr. on W2 Top three skills- Advanced level Excel skills, (Power BI, SQL, Python, blockchain will be a plus) Must have Demand Planning/Supply chain experience Good communication skills and any customer relationship experience, e.g, running CPFR calls, will be a plus. • Job Description The senior analyst of...

  • SR. Analyst of Demand Planning

    2 weeks ago

    Ridgefield Park, United States Intelliswift Full time

    Job ID: 25-06878 Pay rate range - $45/hr. to $50/hr. on W2 Top Skills Advanced level Excel skills, (Power BI, SQL, Python, blockchain will be a plus) Must have Demand Planning/Supply chain experience Good communication skills and any customer relationship experience for e.g running CPFR calls will be a plus. Job Description The Sr Analyst of Demand...

  • Financial and Business Analyst

    4 weeks ago

    Ridgefield Park, NJ, United States Talascend Full time

    Talascend is currently seeking a Financial and Business Analyst for a long-term contract role working in Ridgefield Park, NJ. This position works M-TH in office and Fridays remote. POSITION DESCRIPTION: We are looking for a highly analytical, driven and collaborative Financial and Business Analyst who will thrive in a dynamic, fast-paced environment....