Release Of Information Customer Advocate

1 week ago

Boston, United States TEKsystems Full time
Job DescriptionJob Description

Description

• Responds to inquiries from patients and DFCI clinical and professional staff regarding release of Protected of Health Information (PHI).

• Educates requestors on procedures for obtaining medical record information.

• Follows up with requestors regarding any delays.

• Responds to telephone inquiries from patients, attorneys, insurance companies, and DFCI clinical and professional staff regarding Release of Protected Health Information.

• Attends required trainings to keep up to date with the latest information systems and imaging functionality.

• Report site-based operational issues to Team Lead and/or Manager.

• Reviews authorization for completeness. Follows up as necessary.

• Returns requests for insufficient information to clinics, patient or requestor when applicable.

• Processes urgent requests as required.

• Utilizes electronic applications for requesting and processing authorizations.

• May manage on-site health information requests and inquiries for patient health information when received by the patient or authorized individual.

o Verifies the patient identity and confirms the authorization is valid and complete

o Ensures the requesting party has a legal right to request a patient’s medical information

• Operates under EPIC Release of Information application to enter/edit and/or access information.

• Accesses electronic health record to print/email/fax/or upload to Patient Gateway and documents the release of the computerized PHI.

• Meets productivity standards established by manager.

• Provides manager with daily statistics to ensure that staffing levels reflect workload requirements.

• May require coordinating the release of Imaging CD’s with Imaging Reports for patient requests.

• Periodically may be assigned special projects and related duties and may be required to assist in other areas of the department as determined by manager.

• Opens mail, stamps date received and confirms medical record number.

Skills

Scanning,

Administrative skills,

Microsoft,

Medical record,

Electronic medical record,

Release of Information,

Leave of absence,

Data entry, Filing, Scanner

Additional Skills & Qualifications

HS Diploma

Has Microsoft experience

Can communicate well

MUST HAVE leave of absence or ROI experience

Speak clearly

Attention to detail

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $21.00 - $23.00

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Boston,MA.

Application Deadline

This position will be accepting applications until Dec 4, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Release Of Information Customer Advocate

    1 week ago

    Boston, United States Disability Solutions Full time

    Description• Responds to inquiries from patients and DFCI clinical and professional staff regarding release of Protected of Health Information (PHI).• Educates requestors on procedures for obtaining medical record information.• Follows up with requestors regarding any delays.• Responds to telephone inquiries from patients, attorneys, insurance...

  • Release Of Information Customer Advocate

    1 week ago

    Boston, MA, United States TEKsystems Full time

    Description• Responds to inquiries from patients and DFCI clinical and professional staff regarding release of Protected of Health Information (PHI).• Educates requestors on procedures for obtaining medical record information.• Follows up with requestors regarding any delays.• Responds to telephone inquiries from patients, attorneys, insurance...

  • Release Of Information Specialist

    1 week ago

    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionRELEASE OF INFORMATION SPECIALISTOnsite - Boston, MA Core Experience:1+ years of leave of absence experience (administrative work, medical records, ROI, or insurance claims)good with computers- vetted with at typing test 45WPM +High School diploma or GED (Associate's degree preferred)Experience with computer systems...

  • Release Of Information Specialist

    1 week ago

    Boston, MA, United States TEKsystems Full time

    RELEASE OF INFORMATION SPECIALISTOnsite - Boston, MA Core Experience:1+ years of leave of absence experience (administrative work, medical records, ROI, or insurance claims)good with computers- vetted with at typing test 45WPM +High School diploma or GED (Associate's degree preferred)Experience with computer systems requiredMust have strong customer service...

  • Release Coordinator

    4 weeks ago

    Boston, United States Federal Reserve Bank of Kansas City Full time

    CompanyFederal Reserve Bank of Kansas CityWhen you join the Federal Reserve - The nation‘s central bank - you‘ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and...

  • ROI Customer Advocate

    4 weeks ago

    Boston, United States Dana-Farber Cancer Institute Full time

    Customer Service. Responds to insurance disability and leave of absence request forms and other types of forms needed for the patient, insurance company, or employer, by initiating and completing the ROI workflow process. Assists and educates the pat Advocate, Team Leader, Customer Service, Health, Processing, Staff, Healthcare

  • Release Manager

    4 weeks ago

    Boston, United States E*Pro Inc Full time

    Release Manager (AWS/Cloud) - Contract/CTHE*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting, and Temp-to-Hire. Our industry expertise within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care, and service industries ensures...

  • Customer Service Advocate

    6 days ago

    Boston, Massachusetts, United States Workable Full time

    Workable Recruiting and HR: Become an Integral PartWe are seeking a highly skilled Customer Service Advocate to join our Boston-based Customer Support team. As a key member of our team, you will be the face of Workable, providing top-notch support to our customers.The ideal candidate will possess excellent communication skills, technical aptitude, and a...

  • Health Information Specialist

    6 days ago

    Boston, United States TEKsystems Full time

    Job DescriptionJob DescriptionHEALTH INFORMATION SPECIALISTOnsite - Boston, MA Core Experience:1+ years of leave of absence experience (administrative work, medical records, ROI, or insurance claims)good with computers- vetted with at typing test 45WPM +High School diploma or GED (Associate's degree preferred)Experience with computer systems...

  • Transformative API Advocate

    2 weeks ago

    Boston, Massachusetts, United States Blue Altair Full time

    We are seeking an exceptional Transformative API Advocate to join our team at Blue Altair, a leading consulting firm in digital transformation. This role requires a skilled professional with a passion for APIs and developer advocacy.In this position, you will be responsible for spreading the word about Blue Altair's APIs and application development...

  • Family Advocate

    3 months ago

    Boston, United States Action for Boston Community Development, Inc., (ABCD) Full time $22 - $29

    We are hiring for this role in the following locations:DorchesterEast BostonTo promote family wellness and parent engagement programs in order to support the implementation of the family partnership process. Work as a liaison between classroom and home settings in the area of education, child development and mental health.  Provide support, referrals,...

  • Information Governance Analyst

    1 day ago

    Boston, United States Latham & Watkins Full time

    About Latham & Watkins Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect,...

  • Account Executive

    4 months ago

    Boston, United States GRM Information Management Services Full time

    GRM Information Management Services (www.grmdocumentmanagement.com) is now hiring experienced Account Executives. The primary responsibility is to maximize the sales of our services to existing and new logo customers These services include: Document Storage, Data Storage, Pathology Storage, Scanning services, Release of Information Services and Shredding...

  • Public Information Officer

    4 weeks ago

    Boston, United States Suffolk County Sheriff's Department Full time

    GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES 1. Produce a monthly newsletter; 2. Under general supervision, write weekly press releases; and 3. Write and produce various briefs, letters, and Department publications; and 4. Maintain and produce daily social media for Department accounts. SUPERVISION RECEIVED Works under the general supervision of the...

  • Information Security Analyst

    1 month ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Information Security Analyst will help define the future of the security and risk landscape by painting an accurate, forward-looking view and predicting the effect of new technologies and strategies. The Information Security Analyst will work as part of a high-performance team and collaborates with others in all aspects of the job. ...

  • Information Security Analyst

    1 month ago

    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Information Security Analyst will help define the future of the security and risk landscape by painting an accurate, forward-looking view and predicting the effect of new technologies and strategies. The Information Security Analyst will work as part of a high-performance team and collaborates with others in all aspects of the job. ...

  • Information Security Engineer

    4 weeks ago

    Boston, United States Shorelight Full time

    Information Security EngineerBoston, MassachusettsAbout UsShorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top–ranked, nonprofit American universities to build innovative programs and high–touch, technology–driven services that help talented students thrive and...

  • Information Security Engineer

    4 weeks ago

    Boston, United States Shorelight Full time

    Information Security EngineerBoston, MassachusettsAbout UsShorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become...

  • Support Analyst, Laboratory Information System

    1 week ago

    Boston, United States Diverse Lynx Full time

    Role: Support Analyst - Laboratory Information System Location: Boston, MA Full-time/ Permanent position Job Description Technical/Functional Skills Experience with LIMS LabVatage ,upgrades, enhancements, and operational support procedures Demonstrated ability to understand, analyze and document complex business processes, translate business needs and...

  • VP, Information Security

    1 week ago

    Boston, United States Lakeside Software Full time

    Lakeside Software is how organizations with large, complex IT environments can finally get visibility across their entire digital estate and see how to do more with less. For far too long, IT teams have struggled to see what's going on in their dark estate - where costly inefficiencies, poor employee experiences, and unresolved problems hide. Only Lakeside...